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Great platform for driving customer engagement!
September 08, 2022

Great platform for driving customer engagement!

Ben Nicastri | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with ChurnZero

ChurnZero drives our customer engagement through automated workflows leveraging data. This creates a consistent customer experience throughout the CS org and ensures we can easily transition customers from one CSM to another.
  • ChurnZero provides the ability to see the high-level health of a customer by aggregating data across support, product adoption, engagement with CS, etc.
  • ChurnZero holds all customer data allowing our team to leverage one central location to see everything they need to know about the customer ahead of interactions.
  • ChurnZero is able to leverage all of the data points listed above to drive automation. This creates consistent and seamless customer interaction cadences.
  • The UI is a little outdated, although it is still intuitive to use.
  • ChurnZero has allowed our team to focus their time on value add activities/engagements with customers.
I personally did not select CZ over Planhat. Both are robust and effective tools in this space.

Do you think ChurnZero delivers good value for the price?

Not sure

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

The product is intuitive and easy to use.
I personally have not had a need to interact with the support desk.
ChurnZero is well suited to any scaling CS organisation, especially those leveraging multiple platforms across sales, support, product, and BI. Allowing the team to refocus their time on value added activities rather than constantly wrangling data to understand what to do next with their customer.

ChurnZero Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
9.7
NPS surveys
10
Sponsor tracking
8
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
9.7
Customer health trends
10
Engagement analytics
10
Dashboards
9
10.0
Role-based user permissions
10
9.0
API
9
Integration with Salesforce.com
9