CZ is great!
September 21, 2022

CZ is great!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with ChurnZero

Track accounts for renewals and upsells.
  • Account journeys
  • Account details in a quick and easy to read format
  • Customer segments
  • Alerts and notifications
  • Email features need to be easier to configuration
  • Make email more like gmail
  • Email features
  • Positive affect on staying active with my customers
  • On top of upcoming renewals
CZ is the best I've used this far!

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

Easy to use
Never contacted support. If I did I'm sure they'd be great.
CZ helps with my every day things to do and my all around job. It's easy to go account to account to check on my customer usage, churn score, and tasks.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
6
Internal collaboration
Not Rated
Customer health scoring
9
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
Not Rated
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
10