Cirrus Insight would be a great tool - if they could actually get it to work
August 10, 2016
Cirrus Insight would be a great tool - if they could actually get it to work
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cirrus Insight
We currently use Cirrus for email tracking, attaching emails and activities to records in Salesforce, and creating contacts from our inbox. We use it company wide.
- Activity tracking
- Contact creation
- Calendar sync
- If you use Chrome, the tool has essentially become useless as it constantly crashes and forces you to reload your Gmail multiple times per hour.
- The tool often glitches and forces you to uninstall and reinstall it multiple times per week.
- Their support staff is terrible and seems to think that all issues can be fixed by clearing your cache. It can't. And telling customers to download and use a different browser is extremely unhelpful. If it's not working in Chrome, fix the issue, don't just expect the user to completely change how they work and what they use so that you don't have to face the issue.
- When it works, the efficiency of our employees increases
- When it works, we are able to view the full history of communication with any given contact
- It often doesn't work and it's constantly crashes wastes time employees need to get their jobs done