Item: Cirrus Insight
Rating: 1
Author: Graham Hill

Use Cases and Deployment Scope

The sales team uses Cirrus. We use it to log meetings and emails from Google to Salesforce. This function works okay. We also use it for automated email messaging, which is absolutely awful. The logging features work as they help track activity, but the email automation is clunky, often breaks, and we run into problems DAILY.

Pros and Cons

Logs Emails automatically
Logs Meetings automatically
That's it.

Flight Plan is absolutely horrible
Interface freezes all the time, doesn't load, etc
Meeting feature isn't fluid

Return on Investment

We can log activity quicker, no manual logging
Spend weeks troubleshooting applications issues
Building flights takes FOREVER

Alternatives Considered

We have Outreach and can't tell you why we switched

Other Software Used

Salesforce Analytics Cloud, Google Drive, Slack

Likelihood to Recommend

For logging emails it's great. It's fluid and it syncs everything I send with Salesforce. IF all you're interested in is tracking emails, this tool works well. The flight plan feature is underdeveloped and doesn't work well/at all most of the time.

There are much better options out there, I don't recommend.

Cirrus(sly) Awful

Overall Satisfaction with Cirrus Insight