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My Experience with Cisco's ISR 800 Series Routers
October 03, 2019

My Experience with Cisco's ISR 800 Series Routers

Ricardo Adams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco 800 Series Integrated Services Routers (ISR 800)

Our current setup is HQ with two branch offices. The 800 Series router is installed at the branch offices.
  • Ease of Use
  • Has adequate security feateres
  • All around good product
  • Needs to improve performance a bit
  • Not agile enough
  • Be sure to note your requirements before purchase
  • Good return I assume
  • Can't comment on negative impact
  • This router serves its purpose
I did not compare like for like but generally Cisco has a good feel about it. Cisco offers industry know how and has a huge community that can assist with resolving problems that might occur. They are also generally good when it comes to bug fixes.
I think Cisco is a good product that offers a huge list of options where you can get support from. I find that forums, blogs and communities really assist wit resolving any issues that you might come across.

Do you think Cisco 800 Series Integrated Services Routers (ISR 800) delivers good value for the price?

Not sure

Are you happy with Cisco 800 Series Integrated Services Routers (ISR 800)'s feature set?

Yes

Did Cisco 800 Series Integrated Services Routers (ISR 800) live up to sales and marketing promises?

Yes

Did implementation of Cisco 800 Series Integrated Services Routers (ISR 800) go as expected?

Yes

Would you buy Cisco 800 Series Integrated Services Routers (ISR 800) again?

Yes

Cisco Firepower NGFW (formerly Sourcefire), Sophos Secure Email Gateways, VMware ESXi
I think it is best suited for a small to medium business with branch offices. Our current enviromement is best suited for the 800 Series routers. It's simple with no complexity and great features. Cisco has offered a robust unit that is extremely versatile.

Using Cisco 800 Series Integrated Services Routers (ISR 800)

This routers provides diverse WAN connectivity for our branch office. It is gives us enterprise type security at a low cost as well simplified management of the devices. it would recommend this product for small business with branch offices.
CCNA Routing and Switching will suffice for configuring this router. Cisco also has a vast range of blogs, forums and communities that will assis should you experience any difficulties configuring these devices. I recommend The Cisco Gateway as a source of information.
  • WAN Connectivity
  • Security Router
  • Connection to our Core Router at HQ
  • Integrated Data
  • Integrated Security
  • Wireless Services
  • 3G/4G LTE Features
  • xDSL
  • Ethernet
Cisco has provided a real diverse router in a small package that meets the needs of our current environment. I highly recommend this product and should feel the to consider this type of solution, you would have made the right decision.

Evaluating Cisco 800 Series Integrated Services Routers (ISR 800) and Competitors

  • Price
  • Product Features
  • Product Usability
Price is always an important factor, even more so is the features you will get from the type of product you consider. If you get to a situation where these two align then the choice is obvious.
I would not change anything in my evaluation. I find after careful consideration and research that the choice you make really becomes easy. All we are really focused on is getting the best product for our environment to mitigate any future security risk.

Cisco 800 Series Integrated Services Routers (ISR 800) Implementation

Implementation of this router is relatively easy. What i can say is plan your implementation and consider the the environment you are going to use it for.
  • Implemented in-house
Change management was minimal - Within our organization there isn't really a change management process. Our implementation was over a weekend and we where up and running by when business opened the Monday. No hassles and no problems since.
  • We experience no major issues
  • Perhaps a few configuration conflicts, but we figured out what we did wrong
  • Nothing else

Cisco 800 Series Integrated Services Routers (ISR 800) Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
Cisco always provides exceptional support. I cannot fault them on something they do right, but i will also let future users know that they should choose the correct type of support for their environment.

Using Cisco 800 Series Integrated Services Routers (ISR 800)

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • management of this router is easy
  • setting up this router is simple
  • if is configured properly it will drive itself.
  • i haven't come across anything cumbersome
  • i haven't come across anything difficult
  • This router works for its purpose
Yes, but I don't use it
This router is easy to use and manage. It provides the features, most important the security our organization requires to function properly. There is also cohesion between the HQ router we are currently using.