Accurately know when you need to be open, and when you don't. A perfect program for this pandemic.
December 15, 2020

Accurately know when you need to be open, and when you don't. A perfect program for this pandemic.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco DNA Spaces

Cisco DNA Spaces is a great program that allows us to keep an accurate view of the number of customers at any given location and to make predictions based on that information. We are able to monitor the frequency that visitors come to a location as well as the average length of stay which are incredible indicators when it comes to defining a user's experience along with other data.
  • Unified dashboard to analyze information.
  • Take information about visit history and length to use to create custom profiles.
  • Accurately change behavior and availability based on the data provided.
  • Integration could use some additions.
  • Updates are not as frequent as I would hope.
  • Can be a tad difficult to get things rolling at first.
  • Easily adapt traffic patterns
  • Provide network services to repeat visitors more easily
  • Allows us to keep an eye on what is happening in different locations
The Dashboard provides so much information that allows our teams to be able to act and provide instantaneous solutions. The analytics and data presented can be used for not only monitoring traffic patterns and length of stay information, but it can help to provide valuable integrations with the other Cisco products we are using for a multi-tiered approach.
Being able to monitor and accurately predict the amount of visitors we may have at any given location at any given time of day has allowed us to set appropriate hours of operation within the ever-changing CDC guidelines as well as state and local guidelines. Being able to know when to open and shut the doors or when you may need to staff a specific department has proven to be extremely valuable information during the pandemic.
Given the information that we are able to obtain from this program, we have been able to provide better staffing ratios for specific locations or departments. This means we are saving money on staffing, overhead, and in so many other ways because we are able to look at very accurate and very specific information and make interpretive decisions based on it.
The asset management capabilities are something we did not use very frequently until only recently. Now that we have remote workers in so many different locations, we are able to accurately provide a virtual map of where assets are located, when they are at a specific location, and for how long.
This program is very well suited for being your eyes and ears when it comes to your visitor's or customer's traffic patterns. Being able to see clearly how frequently someone visits a location, or the length of time they spend at the location, in addition to being able to adapt your network to that information is amazing. There is so much information that can be gleaned from these datasets.