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Simplified Data Center troubleshooting and management thru Cisco Intersight.
December 08, 2022

Simplified Data Center troubleshooting and management thru Cisco Intersight.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Intersight

We use Intersight
Connectivity for the Cisco ACI Fabric to automatically generate TechSupport files for the device Serial Number and link it to the Service Request that was opened for the device. Also, it is possible to generate and
pre-upload TechSupports to Intersight using the TAC Assist feature. This simplifies the collection of information and greatly reduces the time that is needed for Cisco TechSupport to analyze the logs.
  • Simple installation and configuration.
  • Automated tasks.
  • Proactive Service Request creation based on faults.
  • Licensing could be simpler.
  • We save more than couple of hours collecting TAC logs and uploading them to SR.
Cisco Intersight enables Cisco TAC to automatically generate and upload Tech Support Diagnostic files when a Service Request is opened. This makes it a lot easier and faster to exchange necessary information with Cisco TAC.
It has improved our company resource management in terms of engineer engagement during TAC Service Request creation.
We are currently not using open API integration.

Do you think Cisco Intersight Infrastructure Service delivers good value for the price?

Yes

Are you happy with Cisco Intersight Infrastructure Service's feature set?

Yes

Did Cisco Intersight Infrastructure Service live up to sales and marketing promises?

Yes

Did implementation of Cisco Intersight Infrastructure Service go as expected?

Yes

Would you buy Cisco Intersight Infrastructure Service again?

Yes

It is a great tool to simplify log collection through the Cisco Connected TAC center. Proactive RMA is also a nice feature that can greatly reduce the time that is needed to finish the RMA process. Cisco Security Advisories, Field Notices, EoL Advisories Acknowledged advisories, and field notices are also available for all devices connected to Intersight.