Cisco 7800 a Power User's Best-Friend!
July 21, 2021

Cisco 7800 a Power User's Best-Friend!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review

Software Version

Cisco IP Phone 7861

Overall Satisfaction with Cisco IP Phone 7800 Series

The Cisco 7861 is currently being used by users who have a critical need for a multi-line device that does not come with the extra burden of losing desk real estate to extra peripheral devices. The 7861 has 16 line appearances that give power users and administrative users the ability to quickly look across small teams with the ability for additional feature buttons for those users who may have smaller teams.
  • Visual Line Status
  • Group or Shared Line Appearance
  • POE
  • This device only supports a 10/100 switch
  • This device has a greyscale display
  • Cloud mobility to Webex Calling
  • Increased security
For the use case mentioned earlier, the Cisco 7800 has an excellent ranking in comparison to other similar class devices.
When looking at support across the manufacturer industry in today's market, Cisco is still by FAR a leader in customer service.

Do you think Cisco IP Phone 7800 Series delivers good value for the price?

Yes

Are you happy with Cisco IP Phone 7800 Series's feature set?

Yes

Did Cisco IP Phone 7800 Series live up to sales and marketing promises?

Yes

Did implementation of Cisco IP Phone 7800 Series go as expected?

Yes

Would you buy Cisco IP Phone 7800 Series again?

Yes

The usability of the device is very intuitive, especially for users who are very used to controlling their device from the buttons on the device itself.
I would recommend this device in specific circumstances where the use-case of the users asked for a low footprint, high volume device.