Cisco IP Phone 7800 Evaluation for Your Company
Updated March 01, 2024

Cisco IP Phone 7800 Evaluation for Your Company

Luis Henriquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Cisco IP Phone 7800 Series

Overall Satisfaction with Cisco IP Phones

We use it for calling between users inside and outside our premises and other daily tasks. The problems that have been addressed are related to call billing, as we have reduced our expenses in terms of call charges in a scope of 50 per cent of our expenses.
  • Call conferences
  • Call pickup
  • The use of PSTN and SIP trunk at the same time
  • Integration with Cisco Webex
  • Highly secure, high-definition voice
  • Reducing your operating costs
  • Supporting sixteen lines
  • Increased the use of not so traditional technology like SIP
  • Reduce the number of traditional phone line leased by the company
  • It far more friendly to use than old line
  • Reduces expenses by more than a 50 percent
Better audio in Cisco does not require a reboot so often and better response time relates to latency.
Flexibility and mobility that improve collaboration and enhance business experience.
Cisco has always had good quality support available 24/7, its technical expertise and dedication to resolving issues promptly are excellent they offer quality support.

Do you think Cisco IP Phones delivers good value for the price?

Yes

Are you happy with Cisco IP Phones's feature set?

Yes

Did Cisco IP Phones live up to sales and marketing promises?

Yes

Did implementation of Cisco IP Phones go as expected?

Yes

Would you buy Cisco IP Phones again?

Yes

Cisco Webex DX80 (discontinued), Cisco Routers, Cisco 1000 Series Integrated Services Routers (ISR 1000)
It is well suited for empowering your business with a new collaboration experience. It is not suited for video conferences.

Using Cisco IP Phones

742 - Financing, banking. immobility
3 - Technical skills and expertise in networking, telecommunications, or IT support.
  • Daily calls usage
  • Call Center
  • Call conferences
  • Integration wih Webex
  • Video conferenes
  • Automate task
  • Hybrid work
  • Voice messaging system
Cisco IP phones can help businesses of all sizes increase call efficiency and productivity and based on Cisco innovation is a future-proof investment.

Evaluating Cisco IP Phones and Competitors

  • Scalability
  • Ease of Use
  • Other
Match the phone to your business needs and the needs of your users
Consider the scalability and flexibility of Cisco IP phone solutions to accommodate future growth and changes in organizational needs. Choose IP phone models that offer scalability options, such as support for additional lines, expansion modules, and software upgrades, to ensure that the chosen solution can adapt to evolving requirements

Cisco IP Phones Implementation

Reduced equipment and infrastructure cost increased productivityEasier network management
  • Implemented in-house
  • Third-party professional services
Change management was a big part of the implementation and was well-handled
  • Understanding and manigin licenses
  • Upgrating firmwares
  • Creation o templates

Cisco IP Phones Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, because businesses need fast response times, platform stability, and increased operational efficiencies
I have had to work with some excellent engineers with great knowledge on the subject and always contributed the most, as once I did not know that the platform had a bug and although everything was perfectly configured, the technician guided me with a lot of enthusiasm and patience and suggested the appropriate firmware upgrade, in less than two hours the incident is resolved.

Using Cisco IP Phones

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Convenient
Feel confident using
Familiar
Inconsistent
  • Conferences
  • Call pickup
  • Webex integration
  • Integration with Third-Party Systems
  • Call parking
  • Firmware Upgrades
The lack of video conferencing, high-quality audio, built-in speakerphone and headset compatibility, programmable buttons for speed dial.