Cisco IP Phone 8800 series
Updated February 27, 2024

Cisco IP Phone 8800 series

Anthony Guppy, MIET | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Software Version

Cisco IP Phone 8800 Series

Overall Satisfaction with Cisco IP Phones

The go-to professional phone for business users. With support for multiple sips lines and well as built-in gigabit switches and Wi-Fi ( Certain Models). The ideal phone for almost any deployment. We deploy these for our customers as a managed service provider as well as a phone reseller. With a wide range of models from grayscale screen to video enable handset and mobile Wi-Fi phones this is the cisco premium phone line
  • Gigabit Switch
  • IP Phone
  • Receptionist Phone
  • Multi line Phone
  • Video Calling
  • Higher resolution Video calling
  • Higher resolution screen to view person
  • Touch screen interface
  • Great Multiline IP Phone
  • Gigabit switching built-in so that now slow down of network
  • 8845/8865 are true replacements for the DX650. Cisco needs to bring out a touchscreen model that replaces the DX650 properly.
The 8800 series phone is lighter and has a better build quality with all except the flagship phones from Yealink, Mitel, and Avaya. The Yealink S59 and Avaya Vantage have a touch screen interface the make them more akin to the old DX650 which is more high-end than the 8800 currently.
The in-person video call gives more details to the person's real feelings with the observation of the body language. Subtle detail provides quantifiable difference when the person is not vocal in their praise or complaint.
Cisco TAC is still the best support service that I have ever dealt with going back 10+ years in IT.

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Did Cisco IP Phones live up to sales and marketing promises?


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The 8800 is will be suited for the majority of scenarios with IP Phone deployments. There are one-two cases I wouldn't consider. One If using a multi-person video call the camera does not have a high enough resolution. The other use case where the 8800 don't make sense is convivence phones as these only need to be 1 line.

Using Cisco IP Phones

The represent the standard worker to high level management. Primarily the base user would be assigned 7821, with mid level management and receptions getting 8851. While Directors or equivalents would have gotten 8845. General worker could represent from Basic blue collar workers to white collar and could have vary tasks.

Evaluating Cisco IP Phones and Competitors

Cisco IP Phones Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No because spares are cheaper for large orders.
Bug identification with little information with knowledge of workaround to fix in less than 30 mins from call

Using Cisco IP Phones

Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
  • Mass user changes
  • Operation of MRA mode
  • Add lines
The Ideal phone for majority of user once client had budget for it.