Cisco 8800 series phones, our experience after 5 years.
January 22, 2022

Cisco 8800 series phones, our experience after 5 years.

Edward Marshall | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Cisco IP Phone 8800 Series

Overall Satisfaction with Cisco IP Phone 8800 Series

Great phones. We have them deployed over the whole campus, and they can be remotely managed and configured individually or in groups. Using Cisco's CDP protocol across our access switches, we can also track and find phones based on their serial number or MAC address. End users also have some customization of their phones which can be done through a self-service portal.

Pros

  • Remotely managed and configured
  • End user customization through Self Service Portal
  • CDP across whole Cisco network

Cons

  • Price is high for these phones but ultimately you get what you pay for
  • They won't die! Haven't had a single phone break since we rolled them out.
  • Multi-purpose: Recently also linked them to our Tannoy system to make campus-wide announcements.
Quality is everything, and the Cisco IP Phone 8800 series phones delivers on this.
I never needed to RMA or return a phone, but I know generally, Cisco's support is very good.

Do you think Cisco IP Phones delivers good value for the price?

Yes

Are you happy with Cisco IP Phones's feature set?

Yes

Did Cisco IP Phones live up to sales and marketing promises?

Yes

Did implementation of Cisco IP Phones go as expected?

Yes

Would you buy Cisco IP Phones again?

Yes

In the office or as a meeting room conference phone is ideal. The 8851 comes with a camera. We have used them for impromptu meetings and access control for our security who use them for user ID and linked to IO panels for door access (pressing a dial tone for door access once the udder is verified).

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