Jabber software for phone calls. It just works!
February 10, 2021
Jabber software for phone calls. It just works!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Jabber
We are using Cisco Jabber in what is called "phone only" mode, which has allowed us to supplement end users that currently have physical phones with a softphone that travels with their laptop. We also had a number of older model physical phones that we removed from service rather than replace because Cisco Jabber was able to provide a similar experience when compared to the physical phones.
- It has a non-intrusive footprint on the desktop, taking up very little desktop space when not in use.
- You can dial extension numbers or easily search by partial names to find someone that you need to talk to. The interface is very well thought out and functional.
- Very reliable. You can deploy redundant expressways and they can even be geo-diverse to provide a constantly available service.
- Having more flexibility on what device gets the ringer sound would be nice. Maybe the issue is with Windows, but it would be nice if the laptop speaker was used as the ringer for incoming phone calls.
- We use Microsoft Teams for collaboration and it would be nice if Cisco Jabber could see that I'm using Teams and not interrupt me with an inbound phone call.
- The ability to personalize ringtones for different callers would be handy. That way you could hear that someone important was calling.
- One early positive thing was when the pandemic hit and everyone need to work remote. Since we had Cisco Jabber installed on their laptops, no one had to worry about how they would make or receive phone calls.
- Not replacing our older, outdated physical phones saved the firm hundreds of thousands of dollars in expense.
- Reducing the number of physical phones reduces the number of things that can be a problem for an end user. It also allows us to see at a switch level what end laptop is doing without having to log into and access the switch inside the physical phone.
We tried using Lync and its successor, Skype for Business for outbound calling but the upkeep on those systems was way more than we bargained for. We had countless hours designing and troubleshooting call quality issues. Those stopped when we stopped using those products. When we deployed Cisco Jabber, call quality increased and troubleshooting time decreased. It's not that this product is perfect because no product is, but it has been pretty easy to get along with.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
Yes
Would you buy Webex App again?
Yes