Jab away with Cisco Jabber
May 13, 2021

Jab away with Cisco Jabber

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

Conveniently use Cisco Jabber in lieu of desk phones for both local, national, and international calls. When connected to VPN, calls can be received and placed online via laptop so employees are able to stay in constant connection. Rings leave messages, all of which are available online so no need to be tied to a desk. Hands-free access and great for multi-tasking.
  • Ease of making/receiving calls via laptop.
  • Managing address book and call log.
  • Can remain logged in anytime you are online.
  • I haven't tried video calling in Jabber, since we also use Cisco Teams for con calls but I imagine these would work just as well.
  • Immediate connections to callers
  • Saves desk space (no need for Cisco/desk phone)..
  • Managing call logs (and recording if needed).
Our organization has used various Cisco products for over 10 years and Cisco Jabber is one more resource that helps connect employees, and partners, in maintaining great communication and collaboration. Convenient, user-friendly, worth the investment, modest learning curve, can remain online for as long as I need to be connected, and saves all my contact information easily, even with new callers. This has not always been the case with the use of Skype in which does not always offer uninterrupted connectivity or regular desk phones which even with a headset restrict users to a certain space/connection.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Cisco Jabber is cost-effective and can be used anywhere there is VPN access for ease of calls, access to messages, reviewing call logs, and for hands-free access where moving between locations is necessary. Larger and nationwide organizations would gain the most ROI due to greater collaboration between groups and personnel.

Webex App Feature Ratings

Scheduling
8
Mobile Access
10
Search
Not Rated
Chat
9
Notifications
10
Discussions
9
Versioning
Not Rated
Video files
Not Rated
Audio files
10
Document collaboration
Not Rated