Satisfying alternative for bigger instant messaging apps.
May 21, 2021

Satisfying alternative for bigger instant messaging apps.

Christopher J Evans | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Jabber

Cisco Jabber is mostly used by our post-sales department for customer support. When a customer [has] a problem with [a] delivered batch of products, they can connect to our people with any device that they have and get support quickly. In addition to that, Cisco Jabber is being used as an instant messaging (IM) app amongst colleagues for job-related talks. While they separate their personal IM app from [their] job, they also know that their chat is safe as it is [encrypted].
  • Secure and professional instant messaging app
  • Collaboration becomes easier for colleagues
  • Less onsite visits to customers for some cases
  • Video transfer could be improved as we receive latency related complaints
  • From our colleagues sometimes
  • The company saves money thanks to [fewer] customer visits which is provided by Cisco Jabber's mobile app

Do you think Cisco Jabber delivers good value for the price?

Yes

Are you happy with Cisco Jabber's feature set?

Yes

Did Cisco Jabber live up to sales and marketing promises?

No

Did implementation of Cisco Jabber go as expected?

Yes

Would you buy Cisco Jabber again?

Yes

I would recommend Cisco Jabber as it is a separate professional [messaging] app that provides [an] improved collaboration experience. However, Cisco Jabber is not known by many people and its competitors are known more.

Cisco Jabber Feature Ratings

Task Management
9
Scheduling
10
Mobile Access
10
Chat
10
Notifications
10
Discussions
10
Video files
8
Audio files
9
Document collaboration
9