Cisco Jabber provides a solid instant messaging and telephony solution, despite its [flawed] user interface
September 10, 2021
Cisco Jabber provides a solid instant messaging and telephony solution, despite its [flawed] user interface
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Jabber
We use Cisco Jabber consistently across the whole organization to provide a software telephone solution, an instant messaging solution, a presence status solution, a group chat solution, a video chat solution, and for its integration with Cisco Webex for conference calls and virtual meetings. Cisco Jabber provides us an enterprise-wide communications platform, allowing workers to conduct ad hoc formal and informal communications with each other both synchronously and asynchronously.
- Instant messaging
- Software telephone
- Presence status
- User Interface
- Stability
- Performance
- Longer form text and rich text
- Enabled simpler onboarding of new employees
- Enabled removal of desk phones and legacy telephony systems
- Enabled instant messaging and video chat
Cisco Jabber provided an integrated chat and telephony solution, unlike the version of Microsoft Lync we replaced with Cisco Jabber, which provided chat only. However, we are targeting to replace Cisco Jabber with Microsoft Teams, as Microsoft Teams provides a better user interface, better support for persistent chat rooms, integrated virtual meeting and conference calls, integrated screen sharing, integrated file management, and equivalent instant messaging and telephony solution with Cisco Jabber.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
Yes
Would you buy Webex App again?
No