Cisco Jabber provides a solid instant messaging and telephony solution, despite its [flawed] user interface
September 10, 2021

Cisco Jabber provides a solid instant messaging and telephony solution, despite its [flawed] user interface

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

We use Cisco Jabber consistently across the whole organization to provide a software telephone solution, an instant messaging solution, a presence status solution, a group chat solution, a video chat solution, and for its integration with Cisco Webex for conference calls and virtual meetings. Cisco Jabber provides us an enterprise-wide communications platform, allowing workers to conduct ad hoc formal and informal communications with each other both synchronously and asynchronously.
  • Instant messaging
  • Software telephone
  • Presence status
  • User Interface
  • Stability
  • Performance
  • Longer form text and rich text
  • Enabled simpler onboarding of new employees
  • Enabled removal of desk phones and legacy telephony systems
  • Enabled instant messaging and video chat
Cisco Jabber provided an integrated chat and telephony solution, unlike the version of Microsoft Lync we replaced with Cisco Jabber, which provided chat only. However, we are targeting to replace Cisco Jabber with Microsoft Teams, as Microsoft Teams provides a better user interface, better support for persistent chat rooms, integrated virtual meeting and conference calls, integrated screen sharing, integrated file management, and equivalent instant messaging and telephony solution with Cisco Jabber.

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Microsoft Teams, Skype for Business (formerly Lync), now part of Microsoft Teams, Cisco Webex Board Series, webMethods Trading Network, Integration (webMethods Integration Cloud), Software AG Universal Messaging, Apache Ant, Apache Derby, Apache JMeter, Apache Kafka, Apache Lucene, Apache Maven, Apache OpenOffice, Apache Tomcat, GitHub, Red Hat JBoss Enterprise Application Platform, Red Hat Ansible Automation Platform, Red Hat Enterprise Linux (RHEL), Sublime Text, IntelliJ IDEA, FileZilla
Cisco Jabber is a suitable solution for ad hoc instant messaging or online text and video chats between workers and for providing a software phone solution [that] can completely replace the need for desk phones. It is not really suitable for large conference calls, screen sharing, or persistent chat rooms that allow workers to catch up on chat history in their own time.

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