Great product and great value
January 19, 2022

Great product and great value

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

This product was chosen for its scalability and ease of use. When we were in the office, it worked seamlessly with our phone system and was convenient to see who was calling and be able to DM colleagues. Once the pandemic hit and everyone was working remotely, we didn’t miss a beat—our team was able to maintain contact throughout the day and work was able to continue.
  • Integration with phone system
  • Easy to use interface
  • Customizable to your preferences
  • Sometimes the call quality is not the best
  • On occasion, incorrect status has displayed, only fixed by restarting computer
  • Sometimes calls continue to ring on the computer after phone has been picked up.
  • Ability to stay connected during the pandemic has been priceless
  • Integration with our phone system is very helpful
  • Easy to learn, no steep learning curve
The main reason we chose Cisco Jabber over Teams was the integration with our phone system. Beyond that, the program has a very well-designed interface that is easy to use. Important features are easy to find, and the settings are fully customizable to each individual's tastes. I personally enjoy the ability to set custom statuses, something that is difficult to do in other programs.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

For smaller companies, it is probably overkill, but it’s a very robust platform that will allow us to scale when the time comes. As I mentioned before, when we were a 100% remote workforce having [Cisco] Jabber was critical in keeping our business running smoothly. The interface is easy to use and navigate, and all of the features are well thought out and intuitive.

Webex App Feature Ratings

Task Management
6
Scheduling
6
Mobile Access
6
Search
6
Chat
6
Notifications
6
Discussions
6
Versioning
Not Rated
Video files
6
Audio files
6
Document collaboration
6