Item: Webex App
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We've used Cisco Jabber for inter-office communication through instant messaging and digital calling. We have a large staff base with multiple locations and Cisco Jabber helped us better communicate with one another. The ability to use it on a desktop or through a mobile application is nice. There are other tools like video conferencing options, but we have used other programs for those services.

Pros and Cons

Works for quick communication internally. Sending a teammate an instant message is easy and straightforward.
Easy to see co-worker status
Allows for virtual phone calls

Can be somewhat slow starting up
Does not save instant message chats
Audio settings can seem inconsistent

Return on Investment

virtual calls, IM, and video capabilities can help communication and potentially reduce the need for travel
Seems to work somewhat slower than it should and sometimes becomes unresponsive. That can put a strain on productivity.
Easily seeing someone's status and whether they are available is a small thing but valuable.

Alternatives Considered

The software was selected by our IT team. I was not involved in the purchase or consideration of alternatives.

Key Insights

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Other Software Used

Adobe PhotoShop, Mailchimp, Chatmeter, WP Engine, WordPress, Cisco AnyConnect

Likelihood to Recommend

If you need a virtual solution for someone without a desktop phone, it can do the job. That can be nice for offices or homes with insufficient phone lines. The Cisco Jabber app usually opens on startup, which is nice so you don't have to worry about missing any communication. Other features, such as instant messaging allow you to chat with teammates across your business. Sending an IM can make it easy to get quick answers to questions and keep your day moving. There are limitations on the IM - you can't save past chats and sometimes shared screenshots are not always received properly. If it had more integrations that would help.

Solid communication tool

Overall Satisfaction with Webex App