Cisco Jabber - an excellent VoIP software solution and supplement to Teams or Zoom
May 01, 2022
Cisco Jabber - an excellent VoIP software solution and supplement to Teams or Zoom
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Jabber
Cisco Jabber is used in my organization to make phone calls, both internally and externally. Cisco Jabber has capabilities of a standard office phone, including voicemail, but also allows for company address list and outlook contact list to be synced for facilitated communication with internal colleagues. My company primarily uses Microsoft Teams, but Cisco Jabber is used for communication with outside stakeholders and contractors and is also convenient to use with a Bluetooth headset during travel.
- Easy connection with internal and external colleagues via syncing with Outlook contacts.
- Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
- Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
- It isn't a common enough platform among external users to effectively get used out of all available features such as videoconferencing.
- It does not have some functionality that Microsoft Teams does, including meeting scheduling and attendance tracking. It is primarily a VoIP software solution.
- It does not appear to have cross-functionality with other common platforms such as Microsoft Teams or Zoom. It would be convenient if one could use Cisco Jabber to contact an external stakeholder that uses a different platform while retaining full functionality.
- It has allowed for business phone communication to continue uninterrupted while reducing the need for communication hardware.
- It has lowered overall cost of company-wide phone communication by roughly 30%.
- It has facilitated communication with external stakeholders during business travel, especially external partners who utilize alternate business communication platforms.
- Microsoft Teams, Skype and Zoom
Cisco Jabber is a superior VoIP solution, as it retains the traditional phone number functionality with the additional capability of allowing connection in any geographic location. Zoom, Skype, and Teams are superior for internal teleconferencing, as they include useful integrated features such as video, chat, calendar scheduling, and attendance tracking in a very intuitive manner. If not cost-prohibitive, I believe that retaining Cisco Jabber and Teams is an ideal solution for total business communication.
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