Item: Webex App
Rating: 7
Author: Ivan Cui

Use Cases and Deployment Scope

We use Cisco jabber as an alternative form of communication with customers who are not active within our amazon internal comm tools. It serve as one of the go-to solution for both instance messaging and video conferencing.

Pros and Cons

Better UI
Nice integration
Well established

Although some UI improvement has been rolled out, overall UX is still lacking
Connection sometime unstable
Not a lot of documentation

Return on Investment

Reducing time to collaborate
Allow integration to phones
Well integrated with other software

Alternatives Considered

Zoom and Amazon Chime

Cisco jabber bring one of the original software in the telo space gives it’s advantage of deep market penetration, that being said it is well connected to a lot of software and platforms. It is also an affordable solution for companies to start with, i would recommend Cisco jabber for others.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Other Software Used

PyCharm, Sublime Text, Asana

Likelihood to Recommend

If you do not have an existing tele communication solution than I think Cisco jabber is a good one to start with, it’s well established in the market and also well integrated with a lot of other third party platforms. The software have been existed for sometime so it’s UI/UX isn’t the greatest.

Review of Cisco Jabber, comparing to other solutions

Overall Satisfaction with Cisco Jabber