Overall Satisfaction with Cisco Secure Access by Duo
Cisco Secure Access, by Duo, is used by myself and the team to enable access and login to access secured applications and our private network. This solution is quick and easy to use, allowing access whereby the Duo app sends a push notification, which the user can then validate to log in. It solves by having a holistic, comprehensive approach to secure multifactor authentication. The solution works seamlessly and requires little to no training.
- Simple, secure, and easy to use
- Users can use a variety of authentication methods
- Strong app support
- Sometimes a push notification won't come through
- Default data that is sent by the app may be to invasive
- The app could use a visual overhaul
- Streamlines our multi-factor authentication efforts
- Adds an extra layer of security
- Could be used by anyone who accesses our digital app and/or network
The UI is user-friendly and easy to use, scalable, and works as expected. But once the app is set up, you either hit the big green button to accept the request or the red button to deny. It could not be any easier to use.
Since using this solution, there haven't been any significant breaches; however, we didn't have any before either. I recommend this to organizations concerned about security or need processes to comply with their specific industry best practices.
I have only had contact with support during the onboarding process, since then it hasn't been necessary. Despite the limited interaction, I was left with a strong impression of the overall level of support.
The support team is impressive. They provided top-notch attention and patiently fielded and answered all our questions. The support team commonly offers tips to increase security and privacy.
Do you think Cisco Duo delivers good value for the price?
Are you happy with Cisco Duo's feature set?
Did Cisco Duo live up to sales and marketing promises?
Did implementation of Cisco Duo go as expected?
Would you buy Cisco Duo again?
Resilience and Reliability
After years of use, I have never had a cyber security incident related to Duo's vulnerability or via our team's multi-factor authentication using Duo. The solution has been rock-solid, easy to use, and scalable for our needs.
Leaders should be better connected with IT and be made aware of possible issues through greater visibility and understanding of network infrastructures and information flows, potential vulnerabilities, and areas of concern. Leaders can be a conduit to the broader teams to ensure cyber security is prioritized.
There are a lot of competing solutions on the market; however, Duo "just works", and there is little to no learning curve for the new members to be acclimated to it. As long as that continues I see it as the preferred option moving forward.
No issues were reported during the Cisco Secure Access by Duo onboarding/implementation process.
Duo integrated with our tech stack pretty seamlessly. I configured Duo push integration with Active Directory (AD) and Cisco Identity Service Engine (ISE) as Two-Factor Authentication for AnyConnect.