Cisco Unified Communications Manager (CUCM)
October 17, 2016

Cisco Unified Communications Manager (CUCM)

Rui Ferraz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

We are currently reselling CUCM solutions for our enterprise customers, focusing these kind of solution for clients that have an installed base of Cisco Solutions.
Cisco solutions work with great productivity when focusing when delivering Cisco's ecosystem. The quality of its telephones and solutions is currently a great driver to sell Cisco over other kind of manufacturers.
When talking about Cisco, you get the possibility to increase your collaborators productivity, offering some other modules, like for example:
Jabber
Unity
Mediasense
etc...
  • Can be deployed using a centralized and virtualized approach or using a server (For example BE6K)
  • Quality of its phones and equipments
  • Evolution of its solutions and roadmap
  • Ease to reach information and its capability to create documentation to help the partners
  • Desktop Sharing
  • Federations with other IM&P solutions
  • Integration with Lync
  • Video solution, without the need to use VCS
  • It has a high ROI and OPEX (Cisco's support isn't cheap)
  • It's focused on the American market values, and it has some high thresholds for discounts
  • Its CAPEX is normally very high.
Cisco CUCM - Lync server (Skype4Business) -> In my regard I see Skype much more focused in the IM&P approach rather than the reat of the collaboration portfolio, focusing its video solution for a point 2 point communication. Cisco solutions have an ecosystem that are worth more when working together.
Cisco Business Edition 6000 (BE6000), Cisco Unified Contact Center
Well suited for:
  • Clients with a very high need to scale and with a lot of sites.
  • Solutions that need a collaborative solution that focuses on the functionalities rather than the price.
  • Clients that need a evolving solution and have their own technical support.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
7
User templates
9
Call reports
7
Directory of employee names
8
Answering rules
8
Call recording
7
Call park
9
Call screening
9
Message alerts
8
Video conferencing
10
Audio conferencing
8
Mobile app for iOS
8
Mobile app for Android
8