Item: Cisco Unified Communications Manager (Call Manager)
Rating: 8
Author: Lee Weers

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

Use Cases and Deployment Scope

Call Manager is being used by all of the employees of the college. We have just over 500 handsets on campus. We have about 100 active users of Jabber. Facilities will use Jabber on their smartphones, where they do not have cell coverage, but they can get a wifi signal to make support calls.

Pros and Cons

Pros

Voicemail to email
Jabber provides some great flexibility
There are a lot of options

Cons

Can be easier to configure
Conflict between single number reach and jabber answering a call on a mobile device
Video integration
Implementing public trusted certificates.

Return on Investment

It helped get us to all SIP faster
Provided some internal collaboration tools.

Alternatives Considered

Mitel Applications Suite

It was less expensive and we are able to change partners. Mitel's system is not very friendly for the customer who is tied to a poor vendor.

Support Rating

Standard Cisco support.

Key Insights

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

Likelihood to Recommend

I think it works well for larger environments. I would not use it in small office settings. It can require some dedicated staff. We have not found a great outbound calling capability that is suited for a size of 15 callers.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Comments

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Cisco Call Manager