Cisco Call Manager
October 03, 2019

Cisco Call Manager

Lee Weers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

Call Manager is being used by all of the employees of the college. We have just over 500 handsets on campus. We have about 100 active users of Jabber. Facilities will use Jabber on their smartphones, where they do not have cell coverage, but they can get a wifi signal to make support calls.
  • Voicemail to email
  • Jabber provides some great flexibility
  • There are a lot of options
  • Can be easier to configure
  • Conflict between single number reach and jabber answering a call on a mobile device
  • Video integration
  • Implementing public trusted certificates.
  • It helped get us to all SIP faster
  • Provided some internal collaboration tools.
It was less expensive and we are able to change partners. Mitel's system is not very friendly for the customer who is tied to a poor vendor.
Standard Cisco support.

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

I think it works well for larger environments. I would not use it in small office settings. It can require some dedicated staff. We have not found a great outbound calling capability that is suited for a size of 15 callers.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
8
Call reports
7
Directory of employee names
9
Answering rules
9
Call recording
7
Call park
9
Call screening
8
Message alerts
10
Video conferencing
3
Audio conferencing
8
Video screen sharing
1
Instant messaging
6
Mobile app for iOS
8
Mobile app for Android
8