Cisco Unified Communications Manager (CUCM)
Updated August 30, 2018

Cisco Unified Communications Manager (CUCM)

Jamaal Tate | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

Communications Manager is a very complex and full featured telephony Enterprise solution. My company uses this product to deploy IP phones and analog telephony products to multiple sites across the state. CUCM is very stable and handles our 20k+ phone deployment very well. I would recommend some basic training before deploying or administrating this solution. It can be quite difficult to spin up for the new user. We use Communications Manager with Unity Connection and Contact Center Express for a complete voice solution.
  • Flexible configurations
  • Accepts 3rd party SIP devices
  • Great support from Cisco
  • Cost
  • Difficult setup without training
  • Administration slows down with concurrent users in database (10+)
  • Good return on investment in the long run
  • Simplifies purchasing
  • End users enjoy the experience of using the products
  • Respected brand
I did not take part in selection of the product because it was already here when I arrived. I do stand behind its robust feature set and TAC support.
I recommend this to companies that want an IP phone solution across multiple sites. Great for managing a mixed environment of desk phones, softphones and analog connections.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
8
Call reports
8
Directory of employee names
9
Answering rules
10
Call recording
8
Call park
8
Call screening
9
Message alerts
10
Video conferencing
7
Audio conferencing
8
Mobile app for iOS
7
Mobile app for Android
6