Item: Cisco Unified Communications Manager (Call Manager)
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We are using the tool across our entire organization. We have all our branches setup with 5 digits dialing from every desk set. It takes care of branch to branch voice calling. Also, we have all of our phone lines connected to the system so that we can manage call flow.

Pros and Cons

Multiple calls coming in at the same time to different locations.
System is easily customizable. We can make the system operate differently from one location to the other.
The system is robust and the hunt groups are able to be set up ad hoc which is great.

The online interface has not been updated for a couple of years. This could be worthwhile.
Ability to log in to the system via mobile devices and access and update as required.

Return on Investment

Real ROI with existing long-distance costs eliminated.
Cisco IP phones are less money than the old Norstar so per set we are spending less on the unit as well as support costs to maintain the old phone system.
Ability to run reports with the interface to our call reporting application.

Support Rating

I gave this rating since the software is powerful and capable of doing everything we want with the solution.

Key Insights

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

Likelihood to Recommend

This system is well suited for multiple location environments and organizations that would otherwise have long-distance surcharges. We can easily scale up the system and add multiple phones and additional routers without issue which makes the deployment of even temporary offices great. We can connect the routers and assign the 5 digit dialing setup the dial peers and we are good to go.

Cisco Unified Communications Manager Handles all the Calls

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)