Amazing solution for the corporate telephony!
April 16, 2021

Amazing solution for the corporate telephony!

Javier Alejandro Denacimiento | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

I have used Cisco Call Manager since 2004 when I joined IBM in Latin America and then when I moved to Symantec in Ireland.
We used it as a call control agent and for corporate telephony in my honest opinion you can get better than this.
On the call centre environment is not the best but its amongst the best, but I believe their core business is corporate telephony.
  • SIP Trunking
  • Phone Registration
  • User Management
  • CallCenter features
  • Phone registration
  • SIP trunking
  • high availability
  • clustering
  • relatively easy to use
  • simplicity of use
  • the ROI is not its best as its expensive, you could have similar features with an asterisk pbx at a much lower cost
  • Interoperability is remarkable
  • Video Conferencing features are good
Avaya is extremely expensive for a corporate telephony infrastructure, its a product designed for the callcenter so it makes it even impossible to go with it for just corporate telephony.
Cisco Call Manager is not just cheaper but also much simpler to use.

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

Corporate telephony is what Cisco UCM is built for, it is its bread and butter.
We have used it worldwide in my last company with multi-cluster split across regions supporting 20k phones.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
1
User templates
10
Call reports
6
Directory of employee names
10
Answering rules
7
Call park
10
Call screening
5
Video conferencing
8
Audio conferencing
1