Call it CUCM
May 24, 2021

Call it CUCM

Haniel Carlos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communication Manager is being used by our whole organization across all of our sites. This is the main medium of communication used within the company. It sometimes has delays but I don't think that this is the problem for CUCM, but the configuration of your entire network and how traffic is being transported.
  • End to end communication
  • Call forwarding
  • Call waiting
  • Programmability
  • Conference call
  • Communications
  • Outgoing and/or incoming calls
  • Reliable communication
  • Fast interbal
Most commonly used here in our country is Avaya; they pretty much do the same as the Cisco Unified Communications Manager. But for me, Cisco products are more reliable and tested so I prefer using this as our mode of communication for our entire organization. It keeps the company going.

Do you think Cisco Unified Communications Manager (Call Manager) delivers good value for the price?

Yes

Are you happy with Cisco Unified Communications Manager (Call Manager)'s feature set?

Yes

Did Cisco Unified Communications Manager (Call Manager) live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Communications Manager (Call Manager) go as expected?

Yes

Would you buy Cisco Unified Communications Manager (Call Manager) again?

Yes

It is suited for a medium to large company that needs communication with the entire organization. It is reliable and configurable in many ways. As a Network Engineer at our organization, we use this as our main communication line for it is reliable, easy to use, and to understand.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Hosted PBX
7
Multi-level Interactive Voice Response (IVR)
8
User templates
8
Call reports
7
Directory of employee names
9
Answering rules
8
Call recording
7
Call park
7
Call screening
7
Message alerts
7
Audio conferencing
8
Mobile app for iOS
5
Mobile app for Android
5