Cisco Unified Communications Manager - Forget the 3rd party PBX systems
August 26, 2021

Cisco Unified Communications Manager - Forget the 3rd party PBX systems

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)

The Cisco Unified Communications Manager (CUCM) is the main system for telecommunications across the company. Phone calls have been a crucial communication method since the day they were first invented and they continue to be very relevant for communication. Since IP phones have become more practical, offer better ROI, and are lower in cost, the CUCM system is used to manage and administer the IP phones (both physical and softphones ) across the organization.
  • Ease of configuration: You can easily add a Cisco Phone to your network and it automatically gets configured and added to the system.
  • Integration with Windows Active Directory: You might need to have users automatically created when you create a new user in the AD. The CUCM utilizes LDAP to sync with the AD.
  • Centralized Control: Everything is in one place. You can add and remove IP.
  • Phones, soft phones, extensions, users, etc. all in one place.
  • Depending on the version you’re using it may take some time to get used to where everything is located. So, the navigation can be simplified.
  • This can be looked at from two dimensions - A lot of features; it may be great to have everything, but it can also be confusing in the beginning.
  • Integration with the Windows Active Directory - You have the convenience of single sign-on.
  • Multi-function System - Unlike 3rd party systems, when using Cisco IP Phones and Cisco Jabber, the CUCM offers all the services required to start calling. Other systems will require separate TFTP servers, etc. as well as managing and manually configuring the configuration files for the IP phones.
  • Clear costs - The management team will only have one worry, and that is the cost of one system. Having a million systems to manage and pay the Annual Maintenance Contracts ( AMCs ) for several different vendors might not always be the best strategy.
  • You can easily manage your call centre - It has all the features to have your answering machine ready and you can easily deploy the configuration to your agents.
  • The system itself doesn’t really get outdated because of the number of features you get out of the box. So, you only have to worry about the maintenance contracts.
  • Better and easier communication. Forget Analog phones, instead go for virtually free IP phones even if you’re a small business with less than 10 employees.
If you’re using Cisco Phones, you’re better off with the Cisco Unified Call Manager. It has everything you’ll ever need. If you’re using a 3rd party software you’ll have to manage the configuration files, you won’t have a clear understanding of the network and usage, you might have to use phone templates that are not made specifically for your phone model, and the list goes on.

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Regardless of everything, no one can argue that the CUCM is among the best, especially when you’re using Cisco Phones. So, unless you’re on a very tight budget or have multi-vendor phones, don’t go for 3rd party systems, as they lack the simplicity of configuration that is built-in within the CUCM. Having everything within the Cisco ecosystem will exponentially lower the time required from IT to configure and manage.

Cisco Unified Communications Manager (Call Manager) Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call park
Call screening
Message alerts
Video conferencing
Audio conferencing
Not Rated
Mobile app for iOS
Mobile app for Android