Customer Engagement Triumph
Overall Satisfaction with Cisco Unified Contact Center
Our customers in the financial services space use Cisco Unified Contact Center Express and Enterprise for customer engagement and product sales. The platforms afford the business the flexibility to engage using multiple platforms and performing analytics over multiple sources is a lot easier.
- Reporting - Interaction data is stored in MSSql databases that are open and accessible.
- Call Queuing and Routing - The scripting engine for both ICM and CVP is very robust
- Third Party Integrations
- The Cisco UCCX is a closed system - You can only customize within the boundaries of the systems capabilities
- Data manipulation and report customization in UCCE requires a skilled database resource.
- Our customers report an increase in customer satisfaction since they moved to UCCE
- Contact Center productivity can be measured easily
Do you think Cisco Unified Contact Center delivers good value for the price?
Yes
Are you happy with Cisco Unified Contact Center's feature set?
Yes
Did Cisco Unified Contact Center live up to sales and marketing promises?
Yes
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes