Overall Satisfaction with Cisco Unified Contact Center
We have several contact centers with several queues managed by CUCC
- Comprehensive
- User Friendly
- Extensible
- Documentation
- Training
- reduce segmentation
- Customer Satisfaction improved
- Employee Training simplified
- Quality Assurance effectiveness improved
Do you think Cisco Unified Contact Center delivers good value for the price?
Not sure
Are you happy with Cisco Unified Contact Center's feature set?
Yes
Did Cisco Unified Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cisco Unified Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy Cisco Unified Contact Center again?
Yes
Cisco Unified Contact Center Feature Ratings
Using Cisco Unified Contact Center
200 - Member Services, Patient Care, RPh, Help Desk
2 - System Administrators, CCNA, Desktop Support Tier 3