Overall Satisfaction with Cisco Unified Contact Center
The application is being used by most departments. Other departments have specific applications more in line with their respective role in the company. Cisco Unified Contact Center provides a centralized hub for all incoming contacts, which makes it easier for our QA and RTA specialists to view and analyze data on top of making it easier for our teams to handle the priority contact due to importance.
- Great interface
- Easy to use
- Easy to learn
- Great adapatation
- Task scheduling
- Performance tracking
- Improved response times
- Improved QA analysis
Do you think Cisco Unified Contact Center delivers good value for the price?
Yes
Are you happy with Cisco Unified Contact Center's feature set?
Yes
Did Cisco Unified Contact Center live up to sales and marketing promises?
Yes
Did implementation of Cisco Unified Contact Center go as expected?
Yes
Would you buy Cisco Unified Contact Center again?
Yes