Overall Satisfaction with Cisco Unified Contact Center
The CUCC is being used within the organization to be able to get in touch with our customers at our centers, make transfers to other areas of the sector to be able to perform our customer service with excellence.
- Able to pause and resume the call to check system information.
- Call transfer
- The possibility of monitoring contacts.
- Sometimes due to system failures, we end up being forced to restart the page and re-login.
- Sometimes it ends up being a little slow.
- It takes a long time to complete 100% of the implementation.
- Quality control has greatly improved after implementation.
- Better service efficiency.
- Monitor agent performance.
Do you think Cisco Unified Contact Center delivers good value for the price?
Are you happy with Cisco Unified Contact Center's feature set?
Did Cisco Unified Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cisco Unified Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy Cisco Unified Contact Center again?
Service is awesome. If you have any problems, it's easy to solve with the customer service ready to help.