Best Contact Center Support System
January 24, 2022

Best Contact Center Support System

Pratham Radadiya | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Unified Contact Center

Cisco Unified Contact Center Enterprise is a contact centre solution with a lot of flexibility. It is highly adaptable and offers a significant number of capabilities for a very very large business, all of which aid in providing effective customer service, a superior next-generation experience, and uninterrupted operations.

Pros

  • 15+ languages supported
  • Easy to export any report
  • Remotely accessible

Cons

  • User interface is a bit tricky to use
  • Changing configuration also requires someone with technical knowledge about the platform
  • Licensing is also an inconvenience
  • Zero downtime
  • Secure and reliable
  • It is cost effective
We have been using Cisco Unified Contact Center for over 2+ years and had next to zero downtime which is simply amazing.

Do you think Cisco Unified Contact Center delivers good value for the price?

Yes

Are you happy with Cisco Unified Contact Center's feature set?

Yes

Did Cisco Unified Contact Center live up to sales and marketing promises?

Yes

Did implementation of Cisco Unified Contact Center go as expected?

Yes

Would you buy Cisco Unified Contact Center again?

Yes

To be honest, there are tools better than Cisco Unified Contact Center
because it largely depends on third party integrations with better
alternatives available now a days. However, Cisco Unified Contact Center has its own standards in terms of user experience and client satisfactions which serves every customers with a flawless experience.
All the Cisco products are best at industrial standards. Cisco Unified Contact Center is also one the best call center management software used by many other large organizations. The biggest advantage of Cisco Unified Contact Center over others is that its scalability and automation can not be compared to other competitors.

Cisco Unified Contact Center Feature Ratings

6.9
Agent dashboard
9
Validate callers
6
Outbound response
6
Click-to-call (CTC)
7
Interactive voice response
7
Call scripts
7
Call tracking
5
Multichannel integration
8
CRM software integration
7
9.0
Call analytics
10
Historical reporting
8
Live reporting
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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