Clear Connections for Sound and Visuals
Updated February 06, 2020

Clear Connections for Sound and Visuals

Alvin Fayman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Calling

We use Cisco Webex Calling for internal weekly update meetings as well as frequent client contacts. The screen-sharing feature enables my colleagues and me to present materials for group review and input as we consider next steps for resolving issues that may arise and closing new business.
  • Clear audio connections surpass our experience with other services.
  • Screen sharing permits group critiquing of slide presentations in development.
  • Improve filter for cancelling background noise.
  • Enable use of icons/avatars for visual representation.
  • Keeps user phones free for unscheduled client or vendor calls.
  • Central screen is a good focal point for participant attention.
Our team moderator has not indicated any issues that warrant contacting the support team for this product.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Dialing in is easier with Cisco Webex Calling. We have not experienced dropped calls or unusual delays in connecting, and we do benefit from the visual features that Webex offers.
We find it most useful for relatively small group meetings that allow all members to participate as appropriate. It might not be the best choice for larger groups without a strong moderator and a mechanism to manage orderly input, and so avoid a chaotic situation.

Webex Calling Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
8
Answering rules
Not Rated
Call recording
Not Rated
Call park
8
Call screening
Not Rated
Message alerts
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated