Cloud PBX of choice for Cisco UC ON-Prem Customers | TrustRadius

Use Cases and Deployment Scope

Cisco Webex Calling provides call control and calling features over the cloud and helps reduce the data center foot print for an on-prem UC solution.

Pros and Cons

Webex Calling clients for Windows, Mac, iOS, Android.
Cisco desk phones can register to Webex Calling cloud.
Easy to add and scale more users with simple user administration.

Provide options over web browser using WebRTC.
Login flexibility with multiple domains and ADFS.
Match the features from Cisco UCM to provide more rich features.

Return on Investment

Reduces support and maintenance for on-prem UC solution.
Easier to deploy and scale for business.
Can be used along with Webex solutions such as Webex Meetings.

Other Cisco Collaboration Products Used

Cisco Webex Meetings, Cisco Webex Events and Cisco Unified Communications Manager (Call Manager)

Customer Support

We evaluated Cisco Webex Calling as a possible solution to move to cloud from on-prem. This is feature-rich cloud PBX solution.

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Alternatives Considered

Genesys Cloud (formerly PureCloud), Five9 and RingCentral

Webex Calling works better with existing customers on CISCO UC/Communications Manager, and using the existing Cisco phone.

Likelihood to Recommend

Cisco Webex Calling is the solution on-prem users with Cisco UCM/UC Solution should be able to migrate, with using the existing infrastructure such as Cisco IP phone and Cisco Webex Room Kit series.