Webex is a great meeting tool that can support many users
Updated October 13, 2020

Webex is a great meeting tool that can support many users

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Meetings

Webex is used throughout our whole organization and is the standard meeting platform that all users use. With most employees and teams located in different regions, Webex provides a space for meetings to take place and can support up to 300+ end-users. Webex is feature-rich and addresses many business concerns our organization had and has solved the question of "How do we collaborate with each other when we are in different areas of the globe?".
  • Supports 300+ end-users effortlessly.
  • Renders video in a clear way.
  • Fast, responsive software.
  • The call quality from the computer is inconsistent.
  • Needs better integration with Microsoft Outlook, it takes too many clicks to join a meeting.
  • Desktop sharing can be improved.
  • It has allowed users to be dispersed geographically to collaborate easily.
  • It is a standard within the organization for meetings and other options have been discontinued, allowing the company to save money.
  • Cisco has added other software options with a significant discount that allows us to evaluate new products.
The vendor's support system is very quick and efficient, and we have had good experiences with the support we have received. The vendor has responded in a timely manner and has resolved most issues quickly. There have been some issues that have taken time but those have been on the server-side on Webex's end, but they do address issues as quickly as possible.
Cisco Webex Meetings is widely adopted across the whole organization. It is the standard meeting platform for all users in our organization. Our company has around 100,000+ people and all are able to use Webex meetings and create and join meetings. Users can leverage meetings from wherever they are located (in-person or online).
  • Microsoft Outlook.
  • Mattermost.
  • Cisco Jabber.
With Outlook, Cisco has support to integrate with Outlook, so that has been smooth. With Mattermost, it is much more of a challenge, as we have had to come up with a plan and test to integrate it.
Skype for Business Meetings was evaluated and was the standard before Cisco Webex Meetings, however, Webex was chosen. Skype has limitations with how many users can be on a meeting at the same time, and that was a driving force in adopting Cisco Webex Meetings. Webex has been deployed to all users and can be used to create and join meetings.
It is well suited for meetings that require a lot of users, as it can support many users. Webex also does video rendering very well. People show up very clear in meetings and there is very minimal lag. On the other hand, Webex could improve its integration with Microsoft Outlook as users complain that it takes too long to open a meeting. As well, the desktop sharing is a lot to be desired. Users complain that it is hard to find the button and not very intuitive.

Webex Meetings Feature Ratings

High quality audio
8
High quality video
9
Low bandwidth requirements
7
Mobile support
Not Rated
Desktop sharing
5
Whiteboards
7
Calendar integration
6
Meeting initiation
3
Record meetings / events
7
Live chat
6
Audience polling
8
User authentication
8
Participant roles & permissions
8

Cisco Webex Experience

Note-taking has helped our organization for Cisco Webex Meetings in terms of being organized for meetings, especially those that have a bigger amount of people. It is a nice addition to the Webex Meetings Suite. We, however, have not taken advantage of the other AI-enabled innovations such as noise suppression and transcription, but will look into that in the future.
We also use Cisco Webex Teams, and we have implemented it successfully within our organization. It has helped with collaboration and reduced our footprint on email. In addition, it has also helped in reducing meetings as well. Questions can be answered within the Teams platform and that has benefited us greatly and made our team more productive.
Webex Meetings has been vetted by our Information Security information, which gives us the trust and confidence to use Cisco's product for meetings. Meetings can be enabled with a password for security, as well as other security features. We collaborate with partners outside our organization quite frequently and we can be certain that we are taking secure measures to collaborate.