Cisco Webex Review
Updated October 09, 2020

Cisco Webex Review

Melissa Rances, PMP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Meetings

We use Cisco Webex meetings for simple conference calls as well as screen share collaboration/presentation meetings with others inside and outside of our organization. It solves the problem of communicating with others remotely in different time zones and gives us the ability to work better with our partners outside of our organization.
  • Easy to connect via web app or standalone app.
  • Call me feature makes it easy so you don’t have to dial a super long meeting passcode.
  • Able to change virtual background
  • Chat feature is great
  • You can share screens easily
  • You can provide or request control of the other user's screen
  • The call me feature doesn’t work sometimes and we have to make attendees physically dial in.
  • The screen share feature sometimes stops working while in the middle of a meeting but the audio still works. There’s no way to reconnect and continue to share the screen.
  • Sometimes Webex automatically mutes you when you switch from sharing your screen to not sharing your screen.
  • It has helped our business to communicate with our business partners more effectively.
  • There have been times when Webex meeting links or codes do not work and have delayed our business objectives.
I have not personally worked with the support team for Cisco Webex Meetings and therefore have not received any level of support from the team. The platform is pretty easy to use and navigate around and we have enough technical support trained within our organization that it has not been needed to reach out to Cisco.
Almost every single employee within our organization has access to Cisco Webex Meetings. There are probably over 4,000 users in our organization, however, many do not have their accounts set up or are probably inactive users depending on their line of work within our organization. Most of our sales force and our sales support teams are the most prominent users of Cisco Webex.
  • Microsoft Outlook
  • Calendar
It was pretty simple to integrate the other applications. All I had to do was enter in my credentials and my email and calendar synced automatically.
Cisco Webex Meetings by far has been the most user friendly and simplest to use and log into compared to GoToMeeting, LogMeIn, and Zoom. The platform itself is easy to navigate around and connecting to the meeting is also a breeze. Cisco Webex is also already widely known by many organizations so inviting attendees to meetings makes it very easy as well.
Because I use Cisco Webex Meetings on a daily basis to meet with my colleagues virtually and to collaborate on projects and discuss important work initiatives that we would otherwise conduct in person, the platform has become my "go-to" tool for hopping on calls. It provides us with the ease and flexibility of connecting with each other no matter where we are as long as we have some sort of Internet connection. Additionally, it does not matter whether we are running on a Mac or Windows laptop, or even an iOS or Android mobile device. Cisco Webex Meetings makes if easy for us to connect with each other regardless of the type of device we use.
It is well suited for scenarios where you are trying to communicate and collaborate with multiple colleagues at the same time who are located in multiple places and in multiple time zones. It is perfect for conducting online trainings and presentations as you can do screen shares and have an endless number of attendees call in to participate. It is less appropriate for a document sharing tool.

Webex Meetings Feature Ratings

High quality audio
8
High quality video
7
Low bandwidth requirements
6
Mobile support
7
Desktop sharing
5
Whiteboards
Not Rated
Calendar integration
7
Meeting initiation
7
Record meetings / events
6
Slideshows
Not Rated
Live chat
5
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
6