The solution for every meeting everywhere (at home, at company or on a trip)
April 08, 2020

The solution for every meeting everywhere (at home, at company or on a trip)

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

Cisco Webex is used in 2-way audio and video meetings with other companies to extend our collaboration. We use Cisco Webex Meetings across the whole organisation to allow every user to benefit of the power of Webex.
Cisco Webex Meetings resolve the problem of computer compatibility and network problem, no need to be admin of the computer to execute it!

Pros

  • Screen sharing is very simple and allows you to make annotation on it.
  • You can do a meeting up to 1000 people.
  • You can join audio from your laptop or by PSTN on every country.

Cons

  • Audio connection can still be hard for some users.
  • HTML5 connection is better and better but needs more features.
  • Possibility to mute everybody at start.
  • Multiple plans available to match company size.
  • Plans are very affordable.
  • You can subscribe in 3 days.
Cisco Webex Meetings basic support is globally quick but some cases can take a long time to be resolved especially if they need an escalation.
The majority of my cases has been resolved in 48h maximum but some can take a week. With a paying support option the service is quicker.
Every user has adopted Cisco Webex Meetings in the company. Webex is so easy to use and every participant is happy at the end of the meeting because there was no problem to join, or audio problems, etc. No plugin and scheduling is very easy with productivity tools. We plan to use Webex Meetings for Microsoft Teams interop. Sales, Accountant, Architect or Expert use Cisco Webex in our company (1000 users).
  • CUCM
  • Webex Teams
  • Telepresence or Webex room series
  • TMS-XE
We are fully integrated with Cisco Webex Meetings across TMS-XE or Hybrid services in the cloud with O365.
The OBTP (One button to push) is deployed on every codec.
We are also using Microsoft Teams but it's absolutely not open with other companies. You can't join the conference with a video system and you need to use a third-party company connector (BlueJeans, Pexip or Poly).
Cisco Webex Meetings has been used because it's the best tool for meetings with the best feature (support, event and training center).
Cisco Webex Meetings is well suited for a meeting with 2 people or more. You can easily send a callback to everyone that forgets to join the conference. We use Cisco Webex Meetings for support and to help users.
I'm not sure that there is a scenario where using Cisco Webex Meetings would not be appropriate.

Webex Meetings Feature Ratings

High quality audio
8
High quality video
10
Low bandwidth requirements
8
Mobile support
10
Desktop sharing
10
Whiteboards
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Slideshows
10
Live chat
10
Audience polling
10
Q&A
10
User authentication
9
Participant roles & permissions
8

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