Cisco Webex Meetings is a definite winner when it comes to conferencing
October 09, 2020

Cisco Webex Meetings is a definite winner when it comes to conferencing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Meetings

Cisco Webex has been utilized previously by our organization and is currently being replaced completely by Microsoft Teams. Due to Skype for Business being the company-wide messaging platform and it sunsetting, the decision was made to go to Microsoft Teams. We utilize Cisco CUCM, UCCE, and Unity across all of our North American call-centers, so I'm not sure as to what led to the decision to go Teams instead of Webex for conferencing. In addition, we had also adopted Zoom prior to switching to MS Teams. Clearly we have a lot of redundancies we need to shore up. Lastly, due to COVID-19, my department migrated a significant percentage of our work-force to utilizing Jabber. I understand Cisco Webex and Cisco Teams have integrations to Jabber that would work nicely. While Webex is going away for now, I don't see why it would not be something we can revisit in future.

Pros

  • Cisco Webex has never forced my video to auto-start as I have frustratingly dealt with when using Zoom.
  • Cisco Webex's button/menu layout and color scheme is more appealing in my opinion and less confusing than MS Teams or Zoom.
  • Ease of connectivity of the audio portion of the conference bridge is appreciated. Receiving a call and simply having to press 1 is much more timely than having to press all the meeting and participant IDs that Zoom requires.

Cons

  • Sharing screen, I believe is the most cumbersome feature that Webex has, it's not as in-your-face and idiot-proof as it is in Zoom and MS Teams.
  • Due to the transition to MS Teams and Zoom prior to that, I believe whatever pilot we had for Webex did not go as desired. I would have to follow up on what the Desktop team determined. In this organization Teleconferencing was moved to Desktop's responsibilities instead of Telecom's.
Unfortunately, as I mentioned, our department (Voice and Data) has not had decision-making rights over the teleconferencing solution for the business. This is falling on the Desktop department now. We recently went under an organizational change and our Desktop Team now reports to the same SLT member. This may be something we can review in future as there are definitely technological redundancies.
I've never had an issue. I cannot say that about Zoom at all. It's horrible with availability, there are call quality issues randomly using their trunks, and it is a major resource hog. Webex has never given me errors or had unplanned outages.
I can see major scalability, especially since it's a Cisco product and we know based on our other Cisco deployments, that these are enterprise class products.
No issues at all with performance.
When interacting with Cisco TAC or several of my vendors who are Cisco Webex Meeting users, I rarely have any issues. It's reliable, the connectivity is much more stable than on Zoom. MS Teams is a good competitor, but the draw to Webex is that we have a Cisco pbx across our many North American offices. Would highly recommend Webex as a conference solution.

Webex Meetings Feature Ratings

10.0
High quality audio
10
High quality video
10
Low bandwidth requirements
10
Mobile support
10
8.0
Desktop sharing
9
Whiteboards
7
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Slideshows
10
10.0
Live chat
10
Audience polling
10
Q&A
10
10.0
User authentication
10
Participant roles & permissions
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Cisco Webex Experience

I can personally attest to Webex's user friendliness, I have direct reports that still struggle with other solutions but not with Webex. I believe that is a testament to the forethought in the design and layout of Webex's application features.
Like I said, as a company, we're moving away from Webex, however we're going live with Cisco ECE in less than a month. We use CUCM, Unity, and UCCE for our contact center and agents as well as CUCM and Unity for our admin staff. it would have been nice to see how we could have integrated.
As far as security, I saw no issues. Even more important than security to the end-user, is the ease of connectivity, and Webex has a leg up on that over all other solutions that I know. It is very frustrating to have to go through all the hoops we have to with Zoom especially.

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