Overall Satisfaction with Cisco Webex Room Series
[It is] used across the whole organization to connect groups for the environment of care, HR benefits meetings, [and] EMS training/CEC classes.
- [It] easily connects to meetings.
- [The] camera quality is great.
- [The] room audio is AWESOME!
- Ease of connection to other platforms (getting better though)
- Muting parts of the room/individual mics
- [We] haven't tracked [ROI yet].
- Lifesize Video Conferencing and Zoom
[Cisco] Webex [Room Series] integrates into a room much better than the others.
Do you think Cisco Room Series delivers good value for the price?
Yes
Are you happy with Cisco Room Series's feature set?
Yes
Did Cisco Room Series live up to sales and marketing promises?
Yes
Did implementation of Cisco Room Series go as expected?
Yes
Would you buy Cisco Room Series again?
Yes
Cisco Webex Experience
[Our organization] only really uses speaker tracking.
[We have] combined with on-premise calling. Users are able to use the system to make and receive phone calls with MUCH better sound than a typical speakerphone.
Using Cisco Webex Room Series
300 - HR, Admin, IT, and Patient Care
3 - Systems Analyst and System Technicians
- Administration - able to meet with other business leaders
- Patient Care - many different health professionals can meet to discuss cases
- Patients - able to connect with loved ones remotely in a safe environment
- Covid patients - able to visit with friends and family safely
- Unsure
Evaluating Cisco Webex Room Series and Competitors
- Price
- Product Features
- Product Reputation
[We may] look more into the integration process.
Cisco Webex Room Series Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes, [we] added [it] to our current care/support plan.
When first setting up the [Cisco Webex] Room [Series] kit, support was able to connect between the device, our call manager, and CUBE to help resolve issues on connecting to our on-premises call manager and allow access between our system and the "outside" world.
Using Cisco Webex Room Series
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Starting/scheduling meetings
- Sharing screens
- Connecting to other platforms
- Connecting/sharing from room desktop