Cisco WebEx Room Series - Engaging the Hybrid Workforce with On-premises Employees
November 04, 2021

Cisco WebEx Room Series - Engaging the Hybrid Workforce with On-premises Employees

Jay Blattner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Spark Room Kit Plus

Overall Satisfaction with Cisco Webex Room Series

[It is] used across the whole organization to connect groups for the environment of care, HR benefits meetings, [and] EMS training/CEC classes.
  • [It] easily connects to meetings.
  • [The] camera quality is great.
  • [The] room audio is AWESOME!
  • Ease of connection to other platforms (getting better though)
  • Muting parts of the room/individual mics
  • [We] haven't tracked [ROI yet].
[Cisco] Webex [Room Series] integrates into a room much better than the others.
TAC is very knowledgeable when issues arise.
[It is] very user intuitive when starting a meeting, making a call, [and] camera movement.

Do you think Cisco Room Series delivers good value for the price?

Yes

Are you happy with Cisco Room Series's feature set?

Yes

Did Cisco Room Series live up to sales and marketing promises?

Yes

Did implementation of Cisco Room Series go as expected?

Yes

Would you buy Cisco Room Series again?

Yes

Webex App, Cisco Jabber, Cisco Unified Communications Manager (Call Manager), Cisco Unified Contact Center
Well suited for daily huddles.

Cisco Webex Experience

[Our organization] only really uses speaker tracking.
[We have] combined with on-premise calling. Users are able to use the system to make and receive phone calls with MUCH better sound than a typical speakerphone.

Using Cisco Webex Room Series

300 - HR, Admin, IT, and Patient Care
3 - Systems Analyst and System Technicians
  • Administration - able to meet with other business leaders
  • Patient Care - many different health professionals can meet to discuss cases
  • Patients - able to connect with loved ones remotely in a safe environment
  • Covid patients - able to visit with friends and family safely

Evaluating Cisco Webex Room Series and Competitors

  • Price
  • Product Features
  • Product Reputation
[We may] look more into the integration process.

Cisco Webex Room Series Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, [we] added [it] to our current care/support plan.
When first setting up the [Cisco Webex] Room [Series] kit, support was able to connect between the device, our call manager, and CUBE to help resolve issues on connecting to our on-premises call manager and allow access between our system and the "outside" world.

Using Cisco Webex Room Series

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Starting/scheduling meetings
  • Sharing screens
  • Connecting to other platforms
  • Connecting/sharing from room desktop