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Cisco Webex Room Kits
June 16, 2022

Cisco Webex Room Kits

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Software Version

Spark Room Kit Plus

Overall Satisfaction with Cisco Webex Room Series

We implement the Room series for a couple of reasons. First of all the actual hardware is second to none as far as audio and video quality. Secondly, Cisco does the best job of interoperability with the other meeting platforms.
  • Audio Quality
  • Video Quality
  • Interop with Zoom and MS Teams
  • Allow for a configurable meeting timer in Hybrid Calendar instead of defaulting to 5 minutes
  • Lower the cost to compete with Teams and Zoom Room devices
  • Perhaps come up with an upgrade for Speakertrack to address really large rooms
  • Allowed for more flexible meeting options for hybrid work
  • Allowed users to join meetings regardless of the meeting provider, Zoom, Teams, etc
  • Provided solutions for all room sizes
The Cisco Webex Room Series is the most flexible in terms of interoperability. The Room Series can join both Zoom and Teams rooms without requiring any extra Cisco licensing. The other vendors either don't work at all or require extra licensing in some cases
The support is good overall, however, with the rapid evolution of the other meeting technologies, there is room for improvement to keep up with the pace. There are more advanced requirements now so you have to be able to get support for more than just the basic codec functions. Interop is a big key.
The usability with the Webex Room Navigator works as well as any as long as the customer gets some adequate onboard training. It could be easier and the Hybrid Calendar limitation of 5 minutes OBTP prior to the meeting is something that comes up a lot. But I would rate it as good or better than the other vendors.

Do you think Cisco Room Series delivers good value for the price?

Not sure

Are you happy with Cisco Room Series's feature set?

Yes

Did Cisco Room Series live up to sales and marketing promises?

Yes

Did implementation of Cisco Room Series go as expected?

Yes

Would you buy Cisco Room Series again?

Yes

Microsoft Teams, Webex App, Cisco Unified Communications Manager (Call Manager)
It is well suited for large conference rooms and board rooms. It is probably overkilled for huddle rooms however the smaller Room series devices like the board, mini, and USB can address those needs. Where it shines though is the interop as Zoom and MS Teams are more proprietary and aim at vendor lock-in.