Webex support review
April 18, 2022

Webex support review

Lokanadha Reddy A | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Support

We use Webex meetings for the b2b collaboration and Webex events for IR, Investment market -Morning briefing calls. During the Pandemic, it made closer communications to the customer without impacting our business
  • Our CSM is around for any help
  • Cisco Webex TAC support is very good
  • We have some issues post-Webex site upgrade for joining the Webex meetings and the TAC team helped Quickly
  • Reduce the meeting joining time
  • Overall good tool for the B2b meetings and town Halll and events and trainings

Do you think Cisco Webex Support (discontinued) delivers good value for the price?

Yes

Are you happy with Cisco Webex Support (discontinued)'s feature set?

Yes

Did Cisco Webex Support (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Cisco Webex Support (discontinued) go as expected?

Yes

Would you buy Cisco Webex Support (discontinued) again?

Yes

The team was very helpful and if they are not able to support they are suggesting to reach out to the Developer in some cases,

Cisco Webex Support Feature Ratings

Screen sharing
9
File transfer
9
Instant message
7
Secure remote access with Smart Card authentication
9
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
9
Initiate remote control from mobile
1
Remote management of servers & workstations
2
Remote Active Directory® management
8
Centralized management dashboard
9
Session record
Not Rated
Annotations
7
Monitoring and Alerts
9
Multi-platform remote control
1