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Get Webex (Teams)
Updated February 06, 2023

Get Webex (Teams)

Flemming Ortvald | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Webex App

We routinely utilize Webex (Teams) for both group, department and company wide collaboration.
Also a great tool for customer interaction.
The ability to share screen and files are a great enabler in everyday interactions.
The ease of inviting non-organization participants are a huge bonus.
  • interaction
  • screen share
  • voice and video
  • virtual background cpu demands
  • facilitate quick interactions with both internal and external parties
easier interaction with external participants
Quick response to raised problems and questions

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

It fits all my needs
Well suited for both formal and informal interaction.
The bar might be a little high for non tech savy users.

Webex App Feature Ratings

Project Management
10.0
Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
10
Search
10
Visual planning tools
Not Rated
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
10
File Sharing & Management
10.0
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
10
Access control
10
Advanced security features
10
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Cisco Hybrid Work

  • Webex App
  • Webex Calling
  • Cisco AnyConnect
  • Cisco Umbrella
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
Enhanced work / life balance, making it a lot easier to fit in everyday challenges with keeping productive at work.
Optimized commute, beeing able to avoid getting stuck, without sacrificing work dutys.

Cisco Webex Experience

CUCM for PSTN calling, works like a charm
Fits like a glove
Easier interactions with team members

Using Webex App

150 - all branches
5 - knowledge of general UC functions
  • team interaction
  • c-level information sharing
  • customer interaction
  • remote troubleshooting
  • Servicedesk integration
Indispensable

Evaluating Webex App and Competitors

Not Sure
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Been a user since the product was first launched
not

Webex App Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
NO, not needed, as normal support is fine
Yes - Yes, continuous improvements remove most bugs rapidly
When facing a use-impacting obstacle, help was swift

Using Webex App

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • calls
  • share files
  • screen share
  • [none] I have found
Yes - Works great

Upgrading Webex App