Overall Satisfaction with Webex (formerly Webex Teams)
WebEx Teams was purchased to be used as a company-wide collaboration platform. We are excited about the new features and will be rolling it out to our entire organization staring in March. Our previous rollout was slow for user adoption but with the new features and integration into our Call Manager solution we are expecting a much larger user adoption.
- WebEx Teams provides an easy to use platform for users to quickly start communicating. The search option is easy to use to find other employees and start a quick one on one chat.
- Setting up Teams and Spaces is easy and allow the end users to control access. IT does not need to be involved .
- Starting a group chat is a simple as click a couple of buttons. From there you can easily start a group call and share screens
- WebEx Teams need better integration in to Active Directory so that AD groups can be created to automate WebEx Teams and membership.
- The WebEx Control Hub that is used to manage users and setting for WebEx Teams need to be updated. The UI is a bit clunky and navigation is mediocre at best.
- WebEx Teams needs to add the ability for admins of the Control Hub to see all teams and spaces and also be moderators of all teams and spaces.
- WebEx Teams has made a positive improvement on our internal to external communication. Employees can quickly and easily send messages, files or video calls.
- Users now have an easy to use product that allows faster communication and information at your finger tips.
The Cisco WebEx Teams support group is top notch. They are very knowledgeable and quickly respond to issue or questions. They can quickly escalate your issue if needed and bring the correct groups together to solve your issues. Cisco support has always been very knowledgeable and well worth the time.
We have about four hundred users actively using WebEx and WebEx Teams. We are working with our Cisco partner, individual employees and departments to increase user adoption. With a large portion of our workforce working from home Cisco WebEx is essential to the way we do business and communicate with colleagues and customers.
- Active Directory for user creation
- Microsoft Azure for SSO authentication
- Cisco Call Manager
- Exchange calendar
Azure SSO integration was very simple. WebEx help topics walked step by step through the process. We did work with a Cisco partner to integration into Call Manager and the Exchange calendar integration.
WebEx and WebEx Teams offers many more features and functionality that the other solutions could not. With our large investment in CUCM we saw WebEx Teams and the best platform to integrate with our existing investment. Cisco has proven to be a leader in this type of technology and continues to innovate.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
Yes
Would you buy Webex App again?
Yes
Webex App Feature Ratings
Cisco Webex Experience
User friendliness has been key to making WebEx a success with our organization. If the product is cumbersome or difficult to use our users would find alternate solutions.
We have integrated Cisco Call Manager and Cisco Unity Connection into our WebEx solution. With this integration our users can now perform all their communication tasks in one simple to use product. This has been a great solution for our work from home users during this covid pandemic.
Cisco WebEx as a cloud solution makes it very easy and effective for our users to host and collaborate on projects and issues. Users can join from a wide variety of devices making it easy to use.
Using Webex (formerly Webex Teams)
400 - Our users vary from back office administration, IT, finance, shop mechanics, project management and craft users in the field. We have found that WebEx has made it much easier to communicate as a single organization and reduce the number of silos we have seen previously.
13 - Our entire IT department supports our implementation of WebEx. The majority of support issues comes directly into our IT help desk. These users are skilled in PC and hardware support.
- Communication
- Collaboration
- File Sharing
- User Support
- Remote Workforce
- Our safety department is using WebEx to quickly communicate safety related issues or concerns.
- We are researching ways that WebEx can be integrated into some of our in-house applications to better communicate or share data.
- In-house application integration for better, quicker communication and data sharing.
- Safety Training sessions.
- Emergency Notifications.
Evaluating Webex (formerly Webex Teams) and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
Many of our employees are in the construction trade. Having a product they can easily navigate and use was key in our decision process. They are now able to easily communicate with other employees in the field or in the office.
I don't believe we would change our process. WebEx was an easy choice based on other Cisco collaboration products we have used and implemented within the company.
Webex (formerly Webex Teams) Implementation
- Implemented in-house
- Third-party professional services
WWT
Change management was minimal - Getting users on board early is key
- User adoption. Change can be difficult
- Management support for roll out.
Webex (formerly Webex Teams) Training
Configuring Webex (formerly Webex Teams)
I would suggest working with a Cisco partner. This should help give you the best user rollout and experience possible for your organization.
No - we have not done any customization to the interface
No - we have not done any custom code
Nothing that what we have already mentioned in other sections.
Webex (formerly Webex Teams) Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support cares about my success | Difficult to get immediate help |
Premium support was part of our license purchase of WebEx. We have used this support a few times and have always had a great experience with Cisco's support team. They are very profession and extremely knowledgeable.
In the early stages or our WebEx rollout to our users we had an admin mistakenly delete an AD security group that was being used for user synchronization with AD. All the user accounts were deleted from WebEx and user data was deleted. Cisco support was able to explain the process and provide ways to prevent such an issue in the future. They were very understanding and exhausted all options to resolve the issue.
Using Webex (formerly Webex Teams)
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Messaging
- File Sharing
- Screen sharing
- Scheduling meetings
- Adhoc meetings
- I don't believe any functions are difficult or cumbersome to use.
Yes - The mobile app for WebEx works just as well as the full PC based application. All shared information is available on all their platforms making it almost a seamless experience between devices.
Webex (formerly Webex Teams) Reliability
Integrating Webex (formerly Webex Teams)
We have integrated into all the applications and systems what we have needed to. I cannot think of anything that we would currently like to integrate with that we already haven't.
- File import/export
- Single Signon
- AppExchange or similar marketplace
Nothing I can think of.
Understand the business need for the integration. Make sure to test fully and understand how your end users would effectively use the integration.
Relationship with Cisco
Cisco made it easy to negotiate. They have multiple licensing options for any business and were willing to work with us.
Cisco makes it very easy to deal with them. They are informative and work with their customers to provide solutions for your business needs.
Upgrading Webex (formerly Webex Teams)
Yes - The upgrade was very smooth and users did not see any service interruption.
- Single platform for Meetings, IM, sharing and calling.
- Additional features that make WebEx more user friendly for end users.
- Not sure at this time.