WebEx Teams is the Best Business Collaboration Platform Around.
Updated February 09, 2021

WebEx Teams is the Best Business Collaboration Platform Around.

Brian Munn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webex (formerly Webex Teams)

WebEx Teams was purchased to be used as a company-wide collaboration platform. We are excited about the new features and will be rolling it out to our entire organization staring in March. Our previous rollout was slow for user adoption but with the new features and integration into our Call Manager solution we are expecting a much larger user adoption.
  • WebEx Teams provides an easy to use platform for users to quickly start communicating. The search option is easy to use to find other employees and start a quick one on one chat.
  • Setting up Teams and Spaces is easy and allow the end users to control access. IT does not need to be involved .
  • Starting a group chat is a simple as click a couple of buttons. From there you can easily start a group call and share screens
  • WebEx Teams need better integration in to Active Directory so that AD groups can be created to automate WebEx Teams and membership.
  • The WebEx Control Hub that is used to manage users and setting for WebEx Teams need to be updated. The UI is a bit clunky and navigation is mediocre at best.
  • WebEx Teams needs to add the ability for admins of the Control Hub to see all teams and spaces and also be moderators of all teams and spaces.
  • WebEx Teams has made a positive improvement on our internal to external communication. Employees can quickly and easily send messages, files or video calls.
  • Users now have an easy to use product that allows faster communication and information at your finger tips.
The Cisco WebEx Teams support group is top notch. They are very knowledgeable and quickly respond to issue or questions. They can quickly escalate your issue if needed and bring the correct groups together to solve your issues. Cisco support has always been very knowledgeable and well worth the time.
We have about four hundred users actively using WebEx and WebEx Teams. We are working with our Cisco partner, individual employees and departments to increase user adoption. With a large portion of our workforce working from home Cisco WebEx is essential to the way we do business and communicate with colleagues and customers.
  • Active Directory for user creation
  • Microsoft Azure for SSO authentication
  • Cisco Call Manager
  • Exchange calendar
Azure SSO integration was very simple. WebEx help topics walked step by step through the process. We did work with a Cisco partner to integration into Call Manager and the Exchange calendar integration.
WebEx and WebEx Teams offers many more features and functionality that the other solutions could not. With our large investment in CUCM we saw WebEx Teams and the best platform to integrate with our existing investment. Cisco has proven to be a leader in this type of technology and continues to innovate.
Cisco's technical support team is probably the best support solution hands down compared to any other company. Support issues are always handled quickly and professionally. Cisco always communicates any issues and status updates on support cases quickly and clearly. I would recommend Cisco WebEx support to anyone in need.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Cisco has made great progress over the last year or so to bring WebEx Meetings and WebEx Teams into a single solution. With the help of a Cisco partner we were able to integrate WebEx into some of our existing applications and environment. With some quick training our users are seeing the benefits of using WebEx and communication and productivity has increased.
WebEx Teams is very well suited for any organization that is geographically spread and is looking for better communication. Some features do rely on Cisco Unified Communications Manager so please take this into consideration. User adoption is always the biggest hurdle but with proper planning the roll out could be smooth and users will wonder why they have not been using this forever.

Webex App Feature Ratings

Task Management
8
Gantt Charts
Not Rated
Scheduling
7
Workflow Automation
6
Mobile Access
10
Search
9
Visual planning tools
6
Chat
10
Notifications
10
Discussions
10
Surveys
5
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
5
Integrates with Outlook
8
Versioning
Not Rated
Video files
9
Audio files
9
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
5
Device sync
8

Cisco Webex Experience

User friendliness has been key to making WebEx a success with our organization. If the product is cumbersome or difficult to use our users would find alternate solutions.
We have integrated Cisco Call Manager and Cisco Unity Connection into our WebEx solution. With this integration our users can now perform all their communication tasks in one simple to use product. This has been a great solution for our work from home users during this covid pandemic.
Cisco WebEx as a cloud solution makes it very easy and effective for our users to host and collaborate on projects and issues. Users can join from a wide variety of devices making it easy to use.

Using Webex (formerly Webex Teams)

400 - Our users vary from back office administration, IT, finance, shop mechanics, project management and craft users in the field. We have found that WebEx has made it much easier to communicate as a single organization and reduce the number of silos we have seen previously.
13 - Our entire IT department supports our implementation of WebEx. The majority of support issues comes directly into our IT help desk. These users are skilled in PC and hardware support.
  • Communication
  • Collaboration
  • File Sharing
  • User Support
  • Remote Workforce
  • Our safety department is using WebEx to quickly communicate safety related issues or concerns.
  • We are researching ways that WebEx can be integrated into some of our in-house applications to better communicate or share data.
  • In-house application integration for better, quicker communication and data sharing.
  • Safety Training sessions.
  • Emergency Notifications.
Great product that offers tons of features and integration options. There are other products that compete with Cisco but we believe WebEx is the best solution for our company and offers the best value for the money.

Evaluating Webex (formerly Webex Teams) and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Many of our employees are in the construction trade. Having a product they can easily navigate and use was key in our decision process. They are now able to easily communicate with other employees in the field or in the office.
I don't believe we would change our process. WebEx was an easy choice based on other Cisco collaboration products we have used and implemented within the company.

Webex (formerly Webex Teams) Implementation

Management involvement to get users to adopt is key. Users have a hard time changing to new software.
  • Implemented in-house
  • Third-party professional services
WWT
Change management was minimal - Getting users on board early is key
  • User adoption. Change can be difficult
  • Management support for roll out.

Webex (formerly Webex Teams) Training

  • Online training
  • in-person training
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
The online training is a great solution for some users. I prefer in person training.

Configuring Webex (formerly Webex Teams)

Cisco provides many option within WebEx's configuration to provide the best possible integration with your company. There are may settings you may never need to change but I like that they are available if I ever need them.
I would suggest working with a Cisco partner. This should help give you the best user rollout and experience possible for your organization.
No - we have not done any customization to the interface
No - we have not done any custom code
Nothing that what we have already mentioned in other sections.

Webex (formerly Webex Teams) Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support cares about my success
Difficult to get immediate help
Premium support was part of our license purchase of WebEx. We have used this support a few times and have always had a great experience with Cisco's support team. They are very profession and extremely knowledgeable.
In the early stages or our WebEx rollout to our users we had an admin mistakenly delete an AD security group that was being used for user synchronization with AD. All the user accounts were deleted from WebEx and user data was deleted. Cisco support was able to explain the process and provide ways to prevent such an issue in the future. They were very understanding and exhausted all options to resolve the issue.

Using Webex (formerly Webex Teams)

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Messaging
  • File Sharing
  • Screen sharing
  • Scheduling meetings
  • Adhoc meetings
  • I don't believe any functions are difficult or cumbersome to use.
Yes - The mobile app for WebEx works just as well as the full PC based application. All shared information is available on all their platforms making it almost a seamless experience between devices.

Webex (formerly Webex Teams) Reliability

Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality.
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great.
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi

Integrating Webex (formerly Webex Teams)

Cisco has been working on integrations with many different software vendors and has made the integrations we use easy for our end users to use and get the most out of.
We have integrated into all the applications and systems what we have needed to. I cannot think of anything that we would currently like to integrate with that we already haven't.
  • File import/export
  • Single Signon
  • AppExchange or similar marketplace
Nothing I can think of.
Understand the business need for the integration. Make sure to test fully and understand how your end users would effectively use the integration.

Relationship with Cisco

We have a dedicated account team at Cisco and they have always provided great information and understanding or our organization and needs.
Our communication with our Cisco account team has not changed after the sale. We continue to stay in contact and keep up on new product enhancements.
Cisco made it easy to negotiate. They have multiple licensing options for any business and were willing to work with us.
Cisco makes it very easy to deal with them. They are informative and work with their customers to provide solutions for your business needs.

Upgrading Webex (formerly Webex Teams)

Yes - The upgrade was very smooth and users did not see any service interruption.
  • Single platform for Meetings, IM, sharing and calling.
  • Additional features that make WebEx more user friendly for end users.