Cisco WebEx Teams: A high-level view for common users
Updated May 28, 2020

Cisco WebEx Teams: A high-level view for common users

Rik Aragoza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Teams

Organization-wise, Cisco WebEx Teams is a central part of our internal chat tool that we use to communicate inter and intra-department for faster response times in any inquiries, be it from a professional or technical perspective. It's used day in and out to discuss, share and collaborate ideas/issues that need immediate attention, given the power that Cisco WebEx Teams provides in this dire need.
  • Quickly reach out to any colleague within the organization.
  • Strong ad-hoc flexibility in collaborating with others.
  • Can be a bit more streamlined.
  • Application performance can always be improved.
  • Positive: Less carbon footprint.
  • Positive: Flexible and simple solution for collaboration.
  • Cisco Unified Communications Manager (Call Manager)
Creating support cases/TAC cases is a breeze. Handling of cases is quick, especially if you readily provide the necessary information that is relevant to the issue (which can all be taken from the administration module).
WebEx Teams is used globally in our organization by Administrative, HR, Finance, Support and C-Level employees.
  • CUCM
We only did basic/top-level integration and it was fairly simple. We are looking into digging in deeper with the current build that we have, in terms of feature set and hopefully proceed, depending on the targets that we have at the moment.
Cisco WebEx Teams was easier to integrate without an existing set of services, hence the decision to do so. Without the need to "translate" protocols, which is very much required in MS products, along with the lack of "open-ness", it was an easy decision.
Well suited for an organization that heavily collaborates intra-department, as this provides a swift and flexible solution that bridges the requirement of working together everywhere.