The collaboration app that is easy to use
Updated July 31, 2023
The collaboration app that is easy to use
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Webex App
Cisco Webex App is used by our Sales, Pre Sales and technical people to do Instant Messaging and document exchange. Also, we include external organisations in our spaces like customers or Cisco guys if needed. As Cisco Webex App is open with any company and offers a free version, anyone can use it and join our space to collaborate.
- Easy to use, wizard at first time launching.
- Lots of improvement at each new version.
- Find feature allows you to find everything everywhere.
- The calling part has been improved and lots of feature now
- Control Hub is not very easy to use for claim free users.
- You can create teams or spaces for every subjects.
- Some users are lost between the IM company and Webex Teams.
- It's a new canal of collaboration.
Cisco Webex App support is generally quick and pertinent for answering question. The basic support asks many questions and can be redundant but in 24/48h the case is resolved if it's a basic problem. It can be extended to 1 week if the problem is very specific or complex to approach.
Cisco Webex App has been easily adoted by the user, the interface is pretty simple and very easy to use despite regular changes due to new versions. Today, the majority of Sales, Pre sales and technical guys are using Webex Teams. We will encourage more users to adopt the product, especially for better collaboration.
- CUCM
- Our website
- OneDrive for ECM
We have tried Microsoft Teams but the solution is not open for video meeting with external company without a connector. Also, Webex Teams is integrated with Onedrive so no problem for the document content management. There is also connector for management of file and data to be analysed if files are confidential and they could be deleted by admin or a bot.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
Yes
Would you buy Webex App again?
Yes