The collaboration app that is easy to use
Updated July 31, 2023

The collaboration app that is easy to use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

Cisco Webex App is used by our Sales, Pre Sales and technical people to do Instant Messaging and document exchange. Also, we include external organisations in our spaces like customers or Cisco guys if needed. As Cisco Webex App is open with any company and offers a free version, anyone can use it and join our space to collaborate.

Pros

  • Easy to use, wizard at first time launching.
  • Lots of improvement at each new version.
  • Find feature allows you to find everything everywhere.

Cons

  • The calling part has been improved and lots of feature now
  • Control Hub is not very easy to use for claim free users.
  • You can create teams or spaces for every subjects.
  • Some users are lost between the IM company and Webex Teams.
  • It's a new canal of collaboration.
Cisco Webex App support is generally quick and pertinent for answering question. The basic support asks many questions and can be redundant but in 24/48h the case is resolved if it's a basic problem. It can be extended to 1 week if the problem is very specific or complex to approach.
Cisco Webex App has been easily adoted by the user, the interface is pretty simple and very easy to use despite regular changes due to new versions. Today, the majority of Sales, Pre sales and technical guys are using Webex Teams. We will encourage more users to adopt the product, especially for better collaboration.
We have tried Microsoft Teams but the solution is not open for video meeting with external company without a connector. Also, Webex Teams is integrated with Onedrive so no problem for the document content management. There is also connector for management of file and data to be analysed if files are confidential and they could be deleted by admin or a bot.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Cisco Webex App is very well suited for collaboration in the company. You can easily deploy the app for every user. As there is open API you can integrate the solution with your backend to create spaces when a new GLPI ticket is created or a new customer is trying to contact you on your website.

Webex App Feature Ratings

Project Management
7.8
Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
6
Workflow Automation
7
Mobile Access
10
Search
10
Visual planning tools
6
Communication
9.0
Chat
10
Notifications
10
Discussions
10
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
5
Integrates with Outlook
10
File Sharing & Management
7.8
Versioning
2
Video files
7
Audio files
7
Document collaboration
10
Access control
6
Advanced security features
10
Integrates with Google Drive
10
Device sync
10

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