The collaboration app that is easy to use
April 08, 2020

The collaboration app that is easy to use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Teams (formerly Cisco Spark)

Cisco Webex Teams is used by our Sales, Pre Sales and technical people to do Instant Messaging and document exchange. Also, we include external organisations in our spaces like customers or Cisco guys if needed.

As Cisco Webex Teams is open with any company and offers a free version, anyone can use it and join our space to collaborate.
  • Easy to use, wizard at first time launching.
  • Lots of improvement at each new version.
  • Find feature allows you to find everything everywhere.
  • Many improvements change the design of the app and user could be lost.
  • The calling part has missing features but are in the roadmap for the next month.
  • Control Hub is not very easy to use for claim free users.
  • You can create teams or spaces for every subjects.
  • Some users are lost between the IM company and Webex Teams.
  • It's a new canal of collaboration.
We have tried Microsoft Teams but the solution is not open for video meeting with external company without a connector.
Also, Webex Teams is integrated with OneDrive so no problem for the document content management. There is also connector for management of file and data to be analysed if files are confidential and they could be deleted by admin or a bot.
Cisco Webex Teams is very well suited for collaboration in the company. You can easily deploy the app for every user. As there is open API you can integrate the solution with your backend to create spaces when a new GLPI ticket is created or a new customer is trying to contact you on your website.

Webex App Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
6
Workflow Automation
7
Mobile Access
10
Search
10
Visual planning tools
6
Chat
10
Notifications
10
Discussions
10
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
5
Integrates with Outlook
10
Versioning
2
Video files
2
Audio files
2
Document collaboration
10
Access control
6
Advanced security features
10
Integrates with Google Drive
Not Rated
Device sync
10