Our real world experience with Citrix ADC
April 22, 2020

Our real world experience with Citrix ADC

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Citrix ADC (formerly NetScaler ADC)

Citrix ADCs are used by our organization as load balanced gateway for application and desktop delivery for both local and global points of presence; the ADCs allow us to ensure a consistent user experience across multiple application and desktop delivery solutions as well as helping increase the security of our WAN edge solutions.

Pros

  • Helps protect our Citrix app/desktop delivery solutions via shared code base
  • Helps protect our WAN edge solutions via consistent gateway access to edge solutions via consistent gateways
  • Helps ensure user experience via load balancing

Cons

  • WebUI could use some updating and be made more intuitive.
  • Most recognizably, our ROI has been realized from Citrix ADC GSLB and HA features delivering.
Our organization replaced 5 BIG-IP appliances with Citrix ADC, both are comparable products. The largest advantage for our organization switching to Citrix ADC is the shared code base and reduction of the number of vendors in an implemented solution chain from end to end.
Overall, our organization's experience with Citrix support is that support can be hit or miss. Oftentimes it takes multiple attempts and much longer than desirable to obtain a viable solution for issues experienced with their products. It would be great to see Citrix invest time, effort, and almighty dollars into improving their support and bug fix process across the board.

Do you think NetScaler delivers good value for the price?

Yes

Are you happy with NetScaler's feature set?

Yes

Did NetScaler live up to sales and marketing promises?

Yes

Did implementation of NetScaler go as expected?

Yes

Would you buy NetScaler again?

Yes

Citrix Virtual Apps (formerly XenApp), Citrix Virtual Apps and Desktops (formerly XenDesktop), Citrix Gateway (formerly NetScaler Unified Gateway)
From our experience with Citrix ADC, the product is a well-suited solution for application-level quality of service and quality of user experience, denial of service protection, global server load balancing, and high availability multi-node load balancing solutions, web application firewall. The product can also be utilized for SSL offloading but our organization uses a different solution for that so I can not speak to ADC usability for SSL offloading.

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