Simple, integrated, electronic signing platform
March 06, 2020

Simple, integrated, electronic signing platform

Alvin Landicho | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Review Source

Software Version

Business

Overall Satisfaction with Citrix RightSignature

We use RightSignature daily as we are Citrix partners and also use ShareFile which is tightly integrated with RightSignature. The main uses internally are sending a document for signature that sits in a particular client folder; once signed, the new signed version also stays in the same location which is very convenient from a document management point of view. We also have templates setup to common documents such as User Acceptance Policies, etc., that is available from one click of the link off our website. The templated PDFs speed up many processes such as onboarding.
  • Integration with ShareFile.
  • Simple and clean user interface.
  • Easy to use.
  • Was not always integrated with ShareFile and took a long time for support to enable this feature.
  • Cannot specify a dynamic location for templates.
  • Cannot specify a dynamic filename for templates.
  • The price is ok for what it does.
  • We are Citrix partners so we promote this product but find it is sometimes not priced well from SMEs. It's great for Enterprises, especially those already using ShareFile.
Having experienced DocuSign from a user's perspective only, I really love how most fields are pre-populated, including signatures in the document making the signing experience really fast and efficient. I didn't like the "sell" feature of DocuSign trying to get you to sign-up and start using their product after signing.
We are Citrix Partners so we would expect better support, but it took a very long time and lots of back and forth and looping in other support people to simply integrate our ShareFile account with RightSignature. Quite surprised it was such a hard thing to do... Maybe retail customers get a better experience?

Do you think Citrix RightSignature delivers good value for the price?

No

Are you happy with Citrix RightSignature's feature set?

Yes

Did Citrix RightSignature live up to sales and marketing promises?

Yes

Did implementation of Citrix RightSignature go as expected?

No

Would you buy Citrix RightSignature again?

Yes

Great for simple electronic signing of a document. Can even specify the order of signees which is good and also self-sign. Very confident on its security and privacy controls. Not great if you want more control of templated files to streamline processes and bring some efficiency to your organisation. If these shortcomings were addressed it would be an amazing product.