Item: ShareFile
Rating: 8
Author: Craig Schneider

Use Cases and Deployment Scope

It's being used by the finance departments and it's used in IT. Customers can send users secure files in a ShareFile. Our staff gets notified and is able to download the files. It's a great way to send large files securely. We can place links in our email auto signature and on our website so our customers can send files to us.

Pros and Cons

It stores files securely
It provides email notifications when files are uploaded, viewed and downloaded.
You can provide customers and employees URL's to either upload files to you or download files from you.

ShareFile has a widget that you can use to build a form that can be placed on your website so that customers can upload files to your shared folders within ShareFile. If you need to change the widget you have to start over and create a new widget. It would be helpful if you could just edit the widget.

Return on Investment

It's very easy to use and saves time sending secure files to users outside our organization.
It's become a big part of our application process for new customers.

Alternatives Considered

Dropbox

The only comparison that I can think of is Dropbox. I liked the user interface and features better with Citrix Sharefile compared to Dropbox. The price was also more reasonable for business than Dropbox. We've used ShareFile for years and have no plans of switching to another product.

Other Software Used

WebMerge

Performance

The pages load quickly. The sites always up. They have a number of free add-in tools or widgets you can use. We like their desktop tool. We use their desktop tool which eliminates the need to login to their site to pull down files from our customers. They also have a folder sync tool that I've just started to experiment with.

Usability

I think most customers could be up and running in less than an hour. Their tool is very easy to learn and use. Their application is laid out well and their support is very helpful.

Likelihood to Recommend

It works very well for sending and receiving applications, sensitive documents or Excel lists. You have the ability to monitor when someone views, downloads, or uploads files. I also like how you can put a retention policy on files so they can be purged automatically after a set time period.

Citrix ShareFile Makes Sharing Files Easy

Overall Satisfaction with Citrix ShareFile