Overall Satisfaction with Citrix ShareFile
Citrix ShareFile is our file/document storage solution. We are using it across the entire organization.
- It offers a variety of tools to access the platform, such as web, desktop, mobile.
- File storage solution in the cloud, more robust than a Dropbox, Google Drive, etc.
- Support is not as good as it used to be. Need more training and better response time.
- Performance issues seem to be plaguing it as of recently, such as latency issues. Citrix ShareFile won't give a response as to why they are occurring.
- Need to focus on performance, integrations, and streamlining user administration and management. The UI is not really designed well from an administration standpoint, even after its recent design update, it requires more clicks.
- The positive impact is that we can access our data 24/7 anywhere around the world. We have a flex schedule and we can function anywhere and don't have to worry about updating outdated file storage architectures.
It's good but can do a lot better on the backend and support. Even since Citrix acquired it, it seems to be part of a big conglomerate which has lost focus.